Vodafone unlock iphone4/NUC Resolutions/wrong IMEI

No5_CB

It would seem that I'm not the only person to have problems with vodafones India based NUC Resolutions team.
I have been trying for over 4 weeks to get the code to unlock my iphone4 from Vodafone. The first couple came back incorrect imei number so I checked number using *#06# & surprise surprise it was correct number. I double checked with Vodafone and apparently they had a different number which was adjusted so I resubmitted the form- again I get told wrong number. Since then (5/11/12) I have spoken to Vodafone again and someone changed imei number (app call before the Vodafone op put a wrong digit in) and then he resubmitted form for me again. I got a text to say
"NUC Resolutions Consumer Request Form
Your request has been submitted. Reference Number: 652142
Your NUC Code Request reference
Thank you for your call
VODAFONE"

I've yet to hear anything back 8 days later and spoke to Vodafone this mng and been told there is no way to chase up what is happening.
For a company that boasts of being best network they have some serious failings at times!!!!

Can someone (from Vodafone) please help

Vodafone

Hi No5_CB,

I have replied to your thread here.

Thanks,

Heidi
Web Relations Team
Vodafone UK

Kings_One

Hi,

I have a Vodafone iPhone 4S and have been a Vodafone UK customer for last three years.

I need some help getting my handset unlocked as now moving carriers.

Request [#3155650]

Many Thanks.

grumbler

Have you tried the regular way?
http://campaigns.vodafone.co.uk/UnlockCodeRequestForm/

Vodafone

Kings_One wrote: »

Hi,

I have a Vodafone iPhone 4S and have been a Vodafone UK customer for last three years.

I need some help getting my handset unlocked as now moving carriers.

Request [#3155650]

Many Thanks.

Hi Kings One,

Thanks for making me aware of this.

Unfortunately I've been unable to trace your details from the reference you've quoted.

As such, could you email me with a contact number only at eforum.web@help.vodafone.co.uk and again quote the code WRT135 - MSE in the subject line?

Kind regards,

Lee

Web Relations Team

Vodafone UK