Sold an iphone , goes wrong 35 days later and they want a refund ?

stone7

pulliptears wrote: »

Ok so lets go with your scenario here. OP sends back the phone saying "tough".

Buyer then files not as described with Paypal (If they haven't already because thats not been established yet).

Paypal say "Ok, send the phone back to the seller!"

But the buyer has already returned the phone and the seller has sent it back, however, buyer can still input the tracking number into the dispute because they have returned it once. Paypal then find automatically in buyers favour. Buyer has phone AND refund. Seller has nothing.

So can you see how sending it back will not work?

I haven't got time to play silly games. The fact is the OP has been given incorrect advise from people like you and is now in a poor place that he needn't never have been in.

theonlywayisup

stone7 wrote: »

I haven't got time to play silly games. The fact is the OP has been given incorrect advise from people like you and is now in a poor place that he needn't never have been in.

Is it a full moon? Or do I have deja vu?

Stone, you clearly are not a seller. If you need help we can assist, but please don't give incorrect information out.

I understand that eBay can be complicated for some, but there is a wealth of knowledge here.

The OP is liable to a return for 45 days from date of purchase, if you don't believe it, then don't, but try it......180 days if you really know how.

stone7

Any chance you could point me to the rule stating a private seller has to offer a 45 (or 180) day guarantee on used items sold on ebay.

I am not giving out advice, I'm stating ebay rules. It is you are giving poor advice and failing to back up that advice with anything other than an assertion that "that's how it works".

If I did need advice on selling, I certainly wouldn't be asking you to tell me how you think the system works.

pulliptears

stone7 wrote: »

I haven't got time to play silly games. The fact is the OP has been given incorrect advise from people like you and is now in a poor place that he needn't never have been in.

I'm not playing silly games, I'd like you to explain to me how OP could possibly return the phone without that scenario happening?

theonlywayisup

stone7 wrote: »

Any chance you could point me to the rule stating a private seller has to offer a 45 (or 180) day guarantee on used items sold on ebay.

No need, it's called buyer protection.

If you play cards it's a bit like the Top Trump.

For fear of now being blinded by your 128 positive feedbacks and your 23 years as a seller I shall leave you with your misguided mind and the OP doing the right thing.

stone7

theonlywayisup wrote: »

No need, it's called buyer protection.

If you play cards it's a bit like the Top Trump.

For fear of now being blinded by your 128 positive feedbacks and your 23 years as a seller I shall leave you with your misguided mind and the OP doing the right thing.

I've just been through the "Buyer Protection" section on ebay and can tell you there is nothing in there that suggests the seller must accept a return on an item that was delivered working but has subsequently developed a fault. I can only assume that top trumps is played differently where you're from.

stone7

pulliptears wrote: »

Ok so lets go with your scenario here. OP sends back the phone saying "tough".

Buyer then files not as described with Paypal (If they haven't already because thats not been established yet).

Paypal say "Ok, send the phone back to the seller!"

But the buyer has already returned the phone and the seller has sent it back, however, buyer can still input the tracking number into the dispute because they have returned it once. Paypal then find automatically in buyers favour. Buyer has phone AND refund. Seller has nothing.

So can you see how sending it back will not work?

pulliptears wrote: »

I'm not playing silly games, I'd like you to explain to me how OP could possibly return the phone without that scenario happening?

The phone is not, was not and never has been SNAD.

pulliptears

stone7 wrote: »

The phone is not, was not and never has been SNAD.

But what is stopping a buyer from saying that? At which point you have returned the phone to the buyer and can't prove a thing.

Same result. No Phone, no money.

OP Please please don't just send the phone back.

stone7

pulliptears wrote: »

But what is stopping a buyer from saying that? At which point you have returned the phone to the buyer and can't prove a thing.

Same result. No Phone, no money.

OP Please please don't just send the phone back.

That is actually quite good advice. Unfortunately for poor Dom (the OP) it comes on the back of following poor advice on page 1 of this thread. He need never have accepted the phone back in the first place.

plumface

stone7 wrote: »

I've just been through the "Buyer Protection" section on ebay and can tell you there is nothing in there that suggests the seller must accept a return on an item that was delivered working (how can you,as a seller prove that a delivered item is working?) but has subsequently developed a fault. I can only assume that top trumps is played differently where you're from.

The trouble is that if a buyer said the item was faulty (even if it wasn't),Paypal would ask the buyer to return for a refund.
If the seller then received the item,and the item was tracked,all the buyer would have to do is upload the tracking details for their refund.
It wouldn't matter one bit if the item had no faults or if the seller was a private seller,they would be refunded in this situation.
Most people know that private sellers have different governing rules than business sellers,but if the item is sent back tracked to any seller when they say it is faulty (regardless if it is or isn't) they WILL get their refund