Sold an iphone , goes wrong 35 days later and they want a refund ?

pulliptears

Dom29 wrote: »

Hey all just thought id give you an update as i want i need a bit more help

Recieved the iphone back today , after turning the iphone on i found the ios software had messed up so i restored the iphone using itunes and the phone works perfectly fine!

There is no problem with the home button it works perfect and has no problems in the slightest.

Could i send them the iphone back as it works fine ? i know they wont be happy as i offered to repair the iphone before and they said they just wanted there money back.

What do you think ? thanks

Wonder if they tried to jailbreak and then couldn't restore? That said jailbreaking is reasonably simple and it's not a stretch to restore the factory settings of the phone if it goes wrong.

I don't think you have much choice but to refund, but I might play along with them a bit and tell them the phone is now fully operational and will be returned to them tracked. See what response you get.

If you can eak it out over the end of the paypal claim period then yes, you could send it back because they couldn't claim at that point.

Did it arrive tracked out of interest?

Dom29

pulliptears wrote: »

Wonder if they tried to jailbreak and then couldn't restore? That said jailbreaking is reasonably simple and it's not a stretch to restore the factory settings of the phone if it goes wrong.

I don't think you have much choice but to refund, but I might play along with them a bit and tell them the phone is now fully operational and will be returned to them tracked. See what response you get.

If you can eak it out over the end of the paypal claim period then yes, you could send it back because they couldn't claim at that point.

Did it arrive tracked out of interest?

Thanks for the reply.

Yes they sent it Special deilvery it arrived at 11am then at 1pm then send me a request for the money + return postage.

And the request they send was through paypal but not through ebay so it would have been a completely separate transaction.

I also thought they had tried to jailbreak it.

Thanks i will see how it goes and keep you informed

pulliptears

Dom29 wrote: »

Thanks for the reply.

Yes they sent it Special deilvery it arrived at 11am then at 1pm then send me a request for the money + return postage.

And the request they send was through paypal but not through ebay so it would have been a completely separate transaction.

I also thought they had tried to jailbreak it.

Thanks i will see how it goes and keep you informed

At best then Paypal will refund them the purchase price and their P+P. They are not eligible to receive their return postage back, refunding that is at your discretion and as they have seemingly lied to obtain a refund then I wouldn't be doing it.

Was it latest OS when you sent it? Probably realised that they can't get a carrier unlock on that firmware or something and decided to send it back with a fabricated fault.

Have they actually filed a claim then? If so don't send the phone back or you'll be out the phone and the money.

the_lunatic_is_in_my_head

Dom29 wrote: »

Thanks for the reply.

Yes they sent it Special deilvery it arrived at 11am then at 1pm then send me a request for the money + return postage.

And the request they send was through paypal but not through ebay so it would have been a completely separate transaction.

I also thought they had tried to jailbreak it.

Thanks i will see how it goes and keep you informed

Do not give the buyer a refund via a money request, you *must* refund the original transaction from within your Paypal account.

stone7

If you are a private seller and the phone was working upon delivery, you are under no obligation to accept a return.

theonlywayisup

stone7 wrote: »

If you are a private seller and the phone was working upon delivery, you are under no obligation to accept a return.

No, of course not. The 45 day dispute window doesn't apply to everyone.

Not keen on the avatar.

stone7

theonlywayisup wrote: »

No, of course not. The 45 day dispute window doesn't apply to everyone.

Not keen on the avatar.

No. Ebay rules apply to everyone and it is ebay's own rules that make clear the (private) seller is under no obligation to accept returns on items that were delivered working but subsequently develop a fault.

Quite why the clique on here continue to give sellers poor advice under these circumstances is staggering, frankly.

theonlywayisup

stone7 wrote: »

No. Ebay rules apply to everyone and it is ebay's own rules that make clear the (private) seller is under no obligation to accept returns on items that were delivered working but subsequently develop a fault.

Quite why the clique on here continue to give sellers poor advice under these circumstances is staggering, frankly.

Can you point me to that link?

Any buyer has 45 days in which to file a dispute, up to 180 days in some circumstances.

If that riles you, then don't sell.

If you don't like the board users telling you otherwise, then go elsewhere, we are here to help, not assist you in giving incorrect information.

pulliptears

stone7 wrote: »

If you are a private seller and the phone was working upon delivery, you are under no obligation to accept a return.

Ok so lets go with your scenario here. OP sends back the phone saying "tough".

Buyer then files not as described with Paypal (If they haven't already because thats not been established yet).

Paypal say "Ok, send the phone back to the seller!"

But the buyer has already returned the phone and the seller has sent it back, however, buyer can still input the tracking number into the dispute because they have returned it once. Paypal then find automatically in buyers favour. Buyer has phone AND refund. Seller has nothing.

So can you see how sending it back will not work?

stone7

theonlywayisup wrote: »

Can you point me to that link?

Any buyer has 45 days in which to file a dispute, up to 180 days in some circumstances.

If that riles you, then don't sell.

If you don't like the board users telling you otherwise, then go elsewhere, we are here to help, not assist you in giving incorrect information.

HERE is the link. You've been told this before but continue to dole out poor advice.

Why do you do it?

I’m not sure if my item qualifies as “Significantly Not As Described?
An item is Significantly Not as Described if it is materially different from what the seller described in the item listing. Here are some non exhaustive examples of what would be considered to be Significantly Not As Described:
You received a completely different item. For example, you purchased a book and received a DVD or an empty box.
The condition of the item is wrong. For example, the listing said "new" and the item has clearly been used.
The item is missing parts or component and the seller disclose this in the listing (e.g., camera kit was supposed to include a tripod, but you didn't receive it).
Item defective during first use: The first time you tried to use the product, it didn't work (e.g., HDTV did not turn on).
The item is a different version or edition than the item displayed in the listing.
The item was described as authentic but isn't.
The item is missing major parts or features, and this was not disclosed in the listing.
You purchased three items from a seller but only received two.
The item was damaged during postage.
Some examples of what wouldn't be approved:
The defect in the item was correctly described by the seller.
You refused to accept delivery of the item.
The item was accurately described but you didn't want it after you received it.
The item was accurately described but didn't meet your expectations.
The item has minor scratches and was listed as used.