talk talk more like con con

DevonMarc

All the horror stories are correct unfortunately.
I was a customer for 3 weeks... yes 3 weeks!!
Im being reconnected to Plusnet tommorrow.. I was with them for a couple of years, and never had a single problem.

I moved to talktalk to get the sky channels via youview... AFTER passing the credit, and being a first time customer, to find my account cancelled by talktalk after just 6 days, because I went over my credit limit, and my bill was £500... not only is that impossible, but talktalk cant even provide proof in the way of a bill, and the online balance shows £0 owing.
Oh, and they refuse to acknowledge my complaints.

Worst company I have dealt with.

steven_cardwell

DevonMarc wrote: »

All the horror stories are correct unfortunately.
I was a customer for 3 weeks... yes 3 weeks!!
Im being reconnected to Plusnet tommorrow.. I was with them for a couple of years, and never had a single problem.

I moved to talktalk to get the sky channels via youview... AFTER passing the credit, and being a first time customer, to find my account cancelled by talktalk after just 6 days, because I went over my credit limit, and my bill was £500... not only is that impossible, but talktalk cant even provide proof in the way of a bill, and the online balance shows £0 owing.
Oh, and they refuse to acknowledge my complaints.

Worst company I have dealt with.

Might be getting somewhere now, after a 2nd phone call with CEO office, i've noticed the TV order has now disappeared off the "track order" bit of my account, but what i really don't get is i was told that the "note" or whatever is placed onto my account that over rides any fees can't be placed until the tv order cancellation goes thru' and i'm also told that i can't phone and order a new phone/ISP until this is done.

Now considering it takes approx 2 weeks to change supplier, so that should give 2 weeks to ensure my final bill from Talk Talk is just for what i've used, in fact i was told i would get a call this coming Monday, then i could change, so not quite sure how a "management" cancel and overide of disconnection fees etc should take that long to be applied to an account.

The one thing that was more annoying that anything, was during the 1st call, it was clear that the emails that i have been sending since Wednesday 7th, haven't been read properly, as it should have been pretty clear what my issues were, in fact i clearly stated my install date for You View, but that was the reason i had to get a 2nd call, as it was clear the conversation was geared up that i had a You View box already fitted!

A lot of dragging feet, even though it is clear, that what ever they are doing, its providing slower broadband, its nowhere near the estimated line speed they gave at sign up, its now too slow for live tv, and the stable speed they have the router at, is boderline for the on demand stuff to work on the You View box, add in the no internet problems, and that should have been more than enough to have replied to my emails on Saturday wanting to leave, with a "Sorry you feel that way, we can understand your issues, and that we would have problems giving you the services you signed up for".

It has instead, taken another call from a network engineer, who is more interested in the line working than why it is much slower than previous ISP, and their answer to everything is a bright sparks engineer, that since they can't touch any openreach stuff, can only look at what i know is working fine within the house, such as microfilter, cables etc

There doesn't seem to be any cooling off period, and it is like having to beg, to get rid of a service that clearly isn't living up to expectations, or what was sold.

DevonMarc

They truly are a law to themselves.

Luckily, I was migrated to PlusNet today, they have been very helpful.
Talktalk have tried numberous dirty tricks to trap me onto their service, even raising a cease ticket on my line, which cancels out any migration orders automatically.

When PlusNet found the cease order on the line, then immediately phoned me with a Plan B, which was a new line install.
This normally costs £49.99 but they agreed to waive the fee if I agreed to a 12month contract.
Being an ex PlusNet customer, and knowing generally they are excellent, I have no problem with that.
My line was installed last Wednseday, and my broadband activated today... a day early!!

Oh, and they are half the price of TallkTalk.

Whatever you choose, get away from talktalk ASAP mate, and keep us updated.

steven_cardwell

DevonMarc wrote: »

They truly are a law to themselves.

Luckily, I was migrated to PlusNet today, they have been very helpful.
Talktalk have tried numberous dirty tricks to trap me onto their service, even raising a cease ticket on my line, which cancels out any migration orders automatically.

When PlusNet found the cease order on the line, then immediately phoned me with a Plan B, which was a new line install.
This normally costs £49.99 but they agreed to waive the fee if I agreed to a 12month contract.
Being an ex PlusNet customer, and knowing generally they are excellent, I have no problem with that.
My line was installed last Wednseday, and my broadband activated today... a day early!!

Oh, and they are half the price of TallkTalk.

Whatever you choose, get away from talktalk ASAP mate, and keep us updated.

Glad you have got your move, i have the same thinking as you, phoned o2 and asked them if they did "return to donor" as otherwise it will be a case of going back to BT then having to wait on that happening before ordering o2 broadband.

As i have an online o2 account, still active as i have a mobile with them, and as i only left their broadband service on the 6/11, they could see my account was in good standing and also told me what my router has been previously syncing at, so there would be no problem rejoining.

My only issue i would have, i had a Trust Deed, that i've been out of for 3 years, but often seems to create issues when it comes to credit checks, and i know o2 used to get pelters from people already using broadband and/or mobiles with them and getting turned down for home phone thanks to a 3rd party credit check rather than on how good a standing they have with their other o2 services they pay for.

Just wish Talk Talk would hurry up, it can't take that long to cancel an engineer visit for TV install, then use administrator privileges to over ride auto leave contract early charges.

The whole sham and the way it has been dealt with, although to be fair, once i sent the email to CEO, i did get attention, and my connection back on, but this is a department that customer loyalty told me doesn't exist, they told me, they were the highest to complain to, and i can tell you, trying to search for info then write an official complaint email on a mobile phone wasn't ideal, but the phone support gave me no option as they were useless.

Then i had the issue of no internet all Saturday morning, that was only put back online because the network engineer was still monitoring the connection, otherwise it would have probably been a whole weekend offline, something they still seem hard to understand my anger and why i wanted to leave.

It all just feels like they are trying to control the fire rather than put it out, and i should be happy to have a working connection, no matter if it is nowhere near the speeds they estimated, let alone what i know myself that my line can support.

I found a print i must have taken from my o2 router, it states uptime is 6 days, 16 hours, i have a line sync of 4.2, (giving download of 3.8)my line atten is 54, sn margin is 6dB, and i have 24 error seconds, which are all better stats than what Talk Talk router is sitting at with half the uptime, i have a lower sync, 3.7 (download of 3.1) a higher sn margin 9dB, line atten 58, and error seconds 3655, so it is pretty clear from the stats, that they aren't providing as decent service as o2 was, but there is certainly a more God like status with them, they wouldn't try a 6dB, another magic moment of sitting behind the "too many errors" nonsense, yet o2 managed to use that profile, with the router syncing/uptime for 30 days+ and the likes of iPlayer, netflix, 4od working without any issues what so ever.

TalkTalk

markf679 wrote: »

had nothing bit problems with talk talk phone/broadband/tv
mis-sold a package told one price being charged another and their head office says its tough there are no rules that state i can not be mis-sold!! this was from one of dido hardings oce officers at head office!!!! (she also said that "your not the only customer with this problem there are lots of other customers being mis-sold) but she says its not a problem!! and now refuses to discuss the mis selling as i asked for a letter of dead lock to take to the ombudsman and refuses to issue a letter!
slow broadband keeps locking up! sound problems with youview box that they refuse to send a new box to swap out even tho one of there support team say its a chip that is broken in the box!!!

what are my rights on the mis selling as dido hardings thugs refuse to acknowledge that mis selling a package price is against the law

Hi mark,

The CEO's Office should not be refusing a request for a deadlock letter.

If you register on the TalkTalk Members Forum and post the details of your issue in the relevant section of the forum we can investigate into this and identify which CEO manager has been handling your case.

@Steven Cardwell Full details of the complaints procedure can be found on the TalKTalk Website if you search Consumer Complaints Code, or in the legal section of the TT website.

Regards

Mark
Online Community Department

oldagetraveller

Just to add, this alleged "mis-selling" is not confined to TalkTalk.
Plusnet's sales/retentions people, from personal experience, are up to the same tricks. To persuade me to cancel a TalkTalk order, which I did, and transfer from MAAF to PN I was offered a 12 months price, verbally by 'phone, which turns out was not true. After three months my charges have increased considerably from that promised!
I know what I was told which was confirmed after I repeated back to him. I was told to ignore anything I received with regards billing as the agreed discount would be applied every month. Well, it hasn't. Of course as this was all verbal and there's probably nothing I can do but go elsewhere once my initial contract has expired, which I intend to do.