Faulty Blackberry 9900 please advice

ynasira

yes but that is different, as it was a car, so you cant ask for a replacement for broken windscreen washers as the price would be disproportionate to the problem, however in terms of a phone I think they can remedy my request as it is reasonable to request a replacement for a faulty phone

ynasira

the point I am trying to make is that it is repair OR replacement, does the law not entitle me to choose which I would prefer,

Also it states without causing significant inconvenience to the consumer.

If it took them one month to reinstate the call functions, then I can assume it will take longer for them to replace my phone, thereby causing me significant inconvenience.

Oli.s

As others have said, it is the suppliers choice to replace or repair not yours.

No offence but you can argue that your right until your blue in the face and the only outcome will be that you prolong not having full use of your phone.

Silk

ynasira wrote: »

the point I am trying to make is that it is repair OR replacement, does the law not entitle me to choose which I would prefer,

It's at the suppliers discretion which they offer ...you cannot choose which one I'm afraid ..they can also carry on repairing it untill the end of the warranty.

ynasira

Thats the point I was asking about because on-line it states Any refund, repair or replacement you arrange with your customer relating to faulty goods must not cause them too much inconvenience.

So I am asking repairing the phone will cause me inconvenience, as I use my blackberry as a laptop as it gives me the ability to amend as well as create documents, spreadsheets etc

Therefore do I not have a right to a replacement seeing as they have said they cannot guarantee me a time frame when my repair will be carried out

Oli.s

No, sadly not.

On a side note, my wife's blackberry (different model) had problems with its camera too. It was away for about 10 days all in all.

wdw2003

If it's any help, my wife put her 7 month old 9900 into O2 for a repair in September following a final fatal red light. We fully expected a refurb replacement, but they actually gave a brand new one instead.

Despite what O2 say, you might actually get a new one anyway, as the phone seems to have more than its share of faults and probably isn't worth repairing.

Silk

ynasira wrote: »

Thats the point I was asking about because on-line it states Any refund, repair or replacement you arrange with your customer relating to faulty goods must not cause them too much inconvenience.

Where did you say that ???

At the beginning untill you were shown the error of your understanding you were demanding a replacement under your interperatation of the SOGA :rotfl::rotfl::rotfl:

ynasira

No need to be rude to me, but I did mention it in post 13, also in my original post I did state that I was unwilling to send my phone off for repair as there was a likelihood it may be returned scratched

Silk

ynasira wrote: »

No need to be rude to me, but I did mention it in post 13, also in my original post I did state that I was unwilling to send my phone off for repair as there was a likelihood it may be returned scratched

I wasn't being rude !
I was being realistic and telling you the facts which you chose to ignore