Galaxy tab2 and note 7"/10.1" bargains thread

miss_corerupted

only_mee wrote: »

They have given the cashback to your account What date did you submit it?

Re the gift card phone them up and they refund you £20

I bought it on the 9th Nov but I didn't summit until 16th on december. I had an email boxing day saying it has all been oked and will be in the bank within 30 days.

piggletfamily

kevandkeira wrote: »

Argh!! :mad:
Been trying to submit 2 cashback claims, but can't get past the bank details page, just loads forever & then nothing.
Tried on pc & tab, same issue on both.

Misstress wrote: »

I'm having the same problem! :mad:

i am the same trying to claim for two and it hangs on step 7 bank details i tried skipping and received an email with a link to add bank details which i did but it stays on step 7 i have emailed them to find out how to move on to step 8 will let you know when i hear back.

ailey

Witch_Hazel wrote: »

I ordered mine on the 9th Nov, you do not get a delivery note. I did get an email order confirmation. Can you not just access "your account" section via Tesco direct and see if there is confirmation there, even though mine have been dispatched, collected and given as Xmas presents it still states to be dispatched. Print it off, and email to Samsung along with a photo of the tabs, also do you not have any credit/debit card statements that tally up with your purchases. I certainly wouldn't be hanging about waiting for Tesco.

Thanks for that, Witch Hazel. I did access and print off the information from my Tesco account after collecting them on 12 November but it still says 'To be dispatched' on my account. Because Tesco had a problem with their system that weekend, it may never change and it looks as if Tesco will not send email confirmations out as the Customer Service person could not seem to do that. I still need, somehow, to get Tesco to give me both proof of purchases in case anything goes wrong with the tablets. I've just checked my November credit card statement and the two Tesco entries are one after the other with the two transaction dates of 10 Nov and 11 Nov for £238 each. I didn't think they would accept that information as people were saying early in November that Samsung were being very sticky with what information they would actually accept. I must try tomorrow and upload the only Tesco info I have with the 'to be dispatched' on the pages and see if there is a facility to upload my credit card statement with my card number blanked out. Thanks again for your help and I'll put a message on here to say how I've got on with the claim.

jimcalancy

piggletfamily wrote: »

i am the same trying to claim for two and it hangs on step 7 bank details i tried skipping and received an email with a link to add bank details which i did but it stays on step 7 i have emailed them to find out how to move on to step 8 will let you know when i hear back.

I have the same issue i have emailed them asking about why this is an issue as i have all required information and their system is failing.

Dont know what else we can do!!

Princess_Coupon

I'm thinking of getting a note, am I too late for the cashback I will be ordering on the 31st but it might not come out of my bank account till the 1st and of course will not be delivered till the 2nd?

Witch_Hazel

ailey wrote: »

Thanks for that, Witch Hazel. I did access and print off the information from my Tesco account after collecting them on 12 November but it still says 'To be dispatched' on my account. Because Tesco had a problem with their system that weekend, it may never change and it looks as if Tesco will not send email confirmations out as the Customer Service person could not seem to do that. I still need, somehow, to get Tesco to give me both proof of purchases in case anything goes wrong with the tablets. I've just checked my November credit card statement and the two Tesco entries are one after the other with the two transaction dates of 10 Nov and 11 Nov for £238 each. I didn't think they would accept that information as people were saying early in November that Samsung were being very sticky with what information they would actually accept. I must try tomorrow and upload the only Tesco info I have with the 'to be dispatched' on the pages and see if there is a facility to upload my credit card statement with my card number blanked out. Thanks again for your help and I'll put a message on here to say how I've got on with the claim.

Have you tried contacting Samsung direct and explaining this to them? Certainly worth a shot. Found in the T&C's: please contact customer services on either [EMAIL="help@samsungbacktocollege.com"]help@samsungbacktocollege.com[/EMAIL] or on 08433 083 776. If it was me I would phone them. Good luck, will keep an eye on the thread to see how you get on.

Witch_Hazel

Princess_Coupon wrote: »

I'm thinking of getting a note, am I too late for the cashback I will be ordering on the 31st but it might not come out of my bank account till the 1st and of course will not be delivered till the 2nd?

Qualifying Tablet purchases must be made from 00.01 on the 24th October 2012 to 23.59 on the 31st of December 2012 (inclusive). The claim window will close at 23.59 on the 28th of February 2013, all claims received after this date will be marked invalid.

I'm guessing here, but I think you might just manage it as long as you order it on the 31st Dec. I did mine on the 9th Nov, money didn't come out of bank until the 12th Nov but I stated on the claim from that I purchased it on the 9th Nov. The date of purchase counts as day one.

JethroUK

Princess_Coupon wrote: »

I'm thinking of getting a note, am I too late for the cashback I will be ordering on the 31st but it might not come out of my bank account till the 1st and of course will not be delivered till the 2nd?

So long as your receipt (contract to buy) is dated 31st I dont see why not

Why not go in store (Tesco?) and collect it along with a receipt

Princess_Coupon

Thanks for the replies, one last question when ordering with Tesco direct what is your receipt as Samsung state order confirmation email or delivery note is not satisfactory?

gemmalouanna

Princess_Coupon wrote: »

Thanks for the replies, one last question when ordering with Tesco direct what is your receipt as Samsung state order confirmation email or delivery note is not satisfactory?

When you go through the claim online is says at the bottom that e-mail confirmation is acceptable if you order from Tesco direct.