Free BT Infinity fibre optic upgrade

Guinpen

I too received several letters asking me to arrange an engineer visit to receive a free upgrade to infinity. Apparently I got through to "Directsales" and all went well up to the point where an appointment was scheduled, and then the bombshell "I'll be putting your monthly payments up by £11 but you can call a number (which the man quoted) to have them put down again." There was no reason to have my payments changed, I was in credit, was supposedly getting the exact same services (line rental, Broadband Option 2 with anytime calls add on) so I refused to accept the appointment on the basis I didn't trust why they wanted to increase my monthly payments. I even rang the number that the man quoted, to ask why one department would put my charges up and tell me to ring another to take them back down again, and the person I spoke to had no idea why I'd been told that. ALL VERY SUSPICIOUS to me. Broadband isnt great in my area and when I've called BT I've had bad service so I'm considering moving to another broadband provider rather obtaining something that's supposed to be free but clearly has some catches attached.

londonTiger

i think they're just trying to recover the cost of upgrading the exchange.

upgrading an exchange to equip fibre is expensive so they need to recoup the cost as much as quick as possible and the best way to do that is so get subscibers onto fibre in the area.

Also to ward of competition. If a large number of people subscribe to bt infinty in an area the other competitors like virgin, sky, plusnet & co will be reluctant to carry out the fibre installations if bt has fully subscribed everyone they can.

My exchange doesnt have fibre, i'm going to subscribe to the first company that offers it. nobody can give me a date except for plusnet who have estimated october 2013