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Hermes threw Nexus over gate!

ebaybaby
ebaybaby Posts: 873 Forumite
in Techie Stuff
Just came home to find my new Google Nexus delivered from John Lewis by Hermes had been threw over my 6ft gate! Ive turned it on and all seems fine but should I complain? Could it have damged anything internally?
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Comments

  • grizzly1911
    grizzly1911 Posts: 9,965 Forumite
    ebaybaby wrote: »
    Just came home to find my new Google Nexus delivered from John Lewis by Hermes had been threw over my 6ft gate! Ive turned it on and all seems fine but should I complain? Could it have damged anything internally?


    Could always return it and buy it elsewhere.

    Just received ours today via TNT from Google. Handed directly to me but I haven't got a clue how it has been handled in the interim, deliberately or otherwise.
    "If you act like an illiterate man, your learning will never stop... Being uneducated, you have no fear of the future.".....

    "big business is parasitic, like a mosquito, whereas I prefer the lighter touch, like that of a butterfly. "A butterfly can suck honey from the flower without damaging it," "Arunachalam Muruganantham
  • bod1467
    bod1467 Posts: 15,214 Forumite
    I'd report it to JL (email and/or letter) and see what they say. (You might get a goodwill gesture). If it works OK and looks otherwise undamaged then you should be OK. (I assume it was quite well packaged).

    However the fact you have reported the delivery circumstances will bode well in future IF any fault arises, as you can legitimately point to that as a potential cause and JL would struggle to argue against it. :)
  • debitcardmayhem
    debitcardmayhem Posts: 13,137 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    bod1467 wrote: »
    I'd report it to JL (email and/or letter) and see what they say. (You might get a goodwill gesture). If it works OK and looks otherwise undamaged then you should be OK. (I assume it was quite well packaged).

    However the fact you have reported the delivery circumstances will bode well in future IF any fault arises, as you can legitimately point to that as a potential cause and JL would struggle to argue against it. :)
    Sound advice
    4.8kWp 12x400W Longhi 9.6 kWh battery Giv-hy 5.0 Inverter, WSW facing Essex . Aint no sunshine ☀️ Octopus gas fixed dec 24 @ 5.74 tracker again+ Octopus Intelligent Flux leccy
  • ebaybaby
    ebaybaby Posts: 873 Forumite
    Thanks bod1467, I will do that first thing. Tbh, it wasnt packaged that well, just the nexus box put into a parcel bag.
  • Hezzawithkids
    Hezzawithkids Posts: 3,018 Forumite
    I would report it anyway, shoddy service like that needs to be highlighted to the originator.
    £2 Savers Club 2016 #21 £14/£250
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  • marleyboy
    marleyboy Posts: 16,698 Forumite
    10,000 Posts Combo Breaker
    I would report that item has not been received. I would do that everytime a courier thought it safe to just throw into my unsecured garden.
    :A:dance:1+1+1=1:dance::A
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  • Sgt_Pepper_2
    Sgt_Pepper_2 Posts: 3,644 Forumite
    marleyboy wrote: »
    I would report that item has not been received. I would do that everytime a courier thought it safe to just throw into my unsecured garden.

    So what purpose would that serve?
  • grizzly1911
    grizzly1911 Posts: 9,965 Forumite
    Sgt_Pepper wrote: »
    So what purpose would that serve?

    Make the sender question the delivery chain and courier. If it is repeat offender they may well take action?
    "If you act like an illiterate man, your learning will never stop... Being uneducated, you have no fear of the future.".....

    "big business is parasitic, like a mosquito, whereas I prefer the lighter touch, like that of a butterfly. "A butterfly can suck honey from the flower without damaging it," "Arunachalam Muruganantham
  • ebaybaby
    ebaybaby Posts: 873 Forumite
    Quick update, Ive emailed JL this morning, will let you know how I get on.
    Thanks to all replies.
  • macman
    macman Posts: 53,129 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    edited 8 November 2012 at 11:01AM
    Items like that have to be signed for. So the odds are that the courier has forged your signature.
    So yes, you should certainly report it! And see what is shown on the Hermes tracking system:
    https://www.hermes-europe.co.uk/tracker.html
    No free lunch, and no free laptop ;)
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