Comet Sale Starts Tomorrow

Tra1008

I purchased a Panasonic microwave a week ago from them, which blew up, tried to return it to the store they advise me that they are no longer dealing with any faulty goods and that I must contact Panasonic. Contacted them and they say I must pay to return it to them. Any advice here?

smala01

Tra1008 wrote: »

I purchased a Panasonic microwave a week ago from them, which blew up, tried to return it to the store they advise me that they are no longer dealing with any faulty goods and that I must contact Panasonic. Contacted them and they say I must pay to return it to them. Any advice here?

Try using a courier - it should be about 10-12 quid to get it to Panasonic. This is probably the easiest way to get your problem resolved. Yes you take the hit - but its only a tenner...

Otherwise you could pursue your credit card company S75 (assuming you paid using this method) for your loss. Note you may need to get a quote from a repair company to prove its a write off, or quantify your loss (i.e. equal to the cost of repair)

Smala01

PhilC2709

Make the most of what is left. The administrators have just told manufacturers that they are free to collect stock not only from the warehouse but from stores too.

Empty shelves arriving soon at a Comet near you.

HKitten

We popped into our local comet today to see if there was anything worth having as we need a few bits like a kettle and toaster. Not worth going at all - anything worth having was only 10% off, and there only seemed to be expensive items left. A fiver off a £50 kettle is still a ridiculous amount for a kettle!

Glad to see it's not just our store. I wonder if they'll actually cut prices further after a certain amount of time? We have a friend who works for Comet and he's said they've been told there's a good chance they'll be closed by this weekend.

thelight

After a little clarification about refunds in this situation.

A family friend went and bought a laptop from them a couple of days ago against our recommendation. Turns out to be faulty.

He took it into store and they told him they were not offering refunds under any circumstances, but at the same time gave him a leaflet saying no refunds, but statuatory rights not affected, which surely means he is still entitled to a refund?

Helix

thelight wrote: »

After a little clarification about refunds in this situation.

A family friend went and bought a laptop from them a couple of days ago against our recommendation. Turns out to be faulty.

He took it into store and they told him they were not offering refunds under any circumstances, but at the same time gave him a leaflet saying no refunds, but statuatory rights not affected, which surely means he is still entitled to a refund?

When did he buy it? Before or after they went into Administration?

thelight

He bought it after it went into liquidation.

GreenEcoGirl

Don't buy anything from Comet! You might get it home, find it doesn't work, then try to return it and find they won't give you a refund despite it being your statutory right. And the sales manager will be MOST unhelpful, verging on RUDE, not allowing you to use their phone to call head office, telling you there won't be anyone there (there was - I know because I called when I got home and spoke to a much nicer lady).
Yes, I know they are in the hands of administrators, which is why I didn't spend much, buy they are still legally obliged to give a refund for faulty goods. I now have to write to head office and have been told I will be refunded, but it could take 2-3 weeks for them to deal with my problem...grr!
Have also got my bank on the case as I paid with my credit card, but to be honest, I don't hold out much hope...
:mad:

thelight

Unfortunately he paid cash as they were offering a further 10% off.

chanz4

"
I've got faulty goods, what can I do?
This can get complicated, so we've set it out as follows:

• Your rights. Buy faulty goods, and by law, your rights are with the shop you bought them from, not the manufacturer. It's the retailer which should provide the 'remedy', whether that be a refund, repair or replacement. However, accountancy firm KPMG says that while a firm is in administration, if the item you purchased is faulty, your claim for a refund would just be another claim as a creditor to the store – you'd be one of a long list of people owed cash by the company.
• What's Comet doing? Deloitte says, regardless of when you bought the item, it will try to repair Comet-branded products. If you bought goods in Comet which were made by another firm, it will not offer this service. Instead, it says you should use the manufacturer's warranty or an extended warranty.
• What should I do? If Comet or the manufacturer isn't able to repair an item, rather than becoming a creditor, where you're unlikely to get much back, check if you bought it on a credit card. If so, provided it cost over £100, under Section 75 of the Consumer Credit Act the credit card company is jointly liable for any problems, so it should offer a refund. If the item is for less than £100 or you bought it on a debit card, try the Visa or Mastercard chargeback schemes. These aren't legal requirements, but are a promise by the card operators that if you complain within 120 days that the service hasn't been fulfilled, it should give you your money back. "

why not claim on the manufactures warranty like we have for years