HELP - how to get out of a newly-signed contract????

missterryshopper

rizla01 wrote: »

Email from T Mobile.



However, if the phone 'Breaks' ie doesn't work properly then under the sale of goods act you can demand a replacement OR a refund - the choice is yours.

I would take it back to a different shop and complain that it keeps cutting out intermittently and demand a refund if I were your mate. Go on a Saturday and they will probably be too busy to argue - esp if he starts shouting the odds at the asst.

If the phone is faulty T-Mobile Retail will just replace it like for like.The fact the phone is faulty does not get you out of contract.

gtz101

With T-Mobile, they offer 7 day cooling off period for online purchases but have no idea about returns to retail shops. I would call up T-mobile and find out.

missterryshopper

gtz101 wrote: »

With T-Mobile, they offer 7 day cooling off period for online purchases but have no idea about returns to retail shops. I would call up T-mobile and find out.

See Rizla01 post where he has confirmed by e-mail their is no cooling off period if you buy from retail.;)

Jarlawuk

billsavings wrote: »

You seem to have overlooked the fact that the customer would have signed a contract agreeing to their T&C before he left the shop.So he unfortunately has not got a leg to stand on.

bah pressed the thanks button by mistake instead of quote.

Anyway, I used to sell T-Mobile contracts as well as other network contracts when working at Phones 4 U. Even though we 'knew' T-Mobile contracts had no 14 day policy as such, if a customer came in to return the phone we had to do it in the end. Our customer service team would tell us to do it so there wasn't any point in delaying the inevitable.

I don't know what laws cover the consumer, but as far as I'm aware you have a 14day cooling off period when signing any mobile contract - regardless of where you buy it and who you buy it from.

Rasper55

If you read their website it says

"If you purchased your phone in one of our shops, under the StreetCheck Network Guarantee you have 14 days to return it to us if you are unhappy with coverage"

the URL is T mobile help and advice

Click on qustion 5. Wishing to return your phone

so you do have a 14 day cooling off period

Portlandbill

Rasper55 wrote: »

If you read their website it says

"If you purchased your phone in one of our shops, under the StreetCheck Network Guarantee you have 14 days to return it to us if you are unhappy with coverage"

the URL is T mobile help and advice

Click on qustion 5. Wishing to return your phone

so you do have a 14 day cooling off period

The original poster did not say his friend didnt have coverage.

http://www.t-mobile.co.uk/personal/pages.do/our-services/uk-coverage/street-check

red_fraggle_2

Thanks everyone for your replies. Unfortunately my friend is completely tied into his contract (as T-mobile don't have cooling off periods for instore sales). I ended up scouring the internet and couldn't find anything that would help him out.

So he has learned his lesson big time (silly boy that he is) and let that be a warning to any other impulse-buyers out there! :eek: