HELP - how to get out of a newly-signed contract????

bobmacuk

you have a 14 day cooling off period so get you mate down to the shop pronto

billsavings

digp wrote: »

as you know tmobile are the worst network in the country and so they need to tie people in like this

shame on them

suggest he writes to the CEO of tmobile

I use T-Mob and dont have any problems with the service.:D

missterryshopper

bobmacuk wrote: »

you have a 14 day cooling off period so get you mate down to the shop pronto

Have you bothered to read the other posts. No such cooling off period exists on a retail sale.If his friend signed a contract agreeing that he could not return it,he is lumbered with it.

tinah29

you have a 14 day cooling off period so get you mate down to the shop and they give you 28 on the mobile phone to change it for one you like have a good read of the contract some phone shop buy your old contract off you

hurrah

tinah29 wrote: »

you have a 14 day cooling off period so get you mate down to the shop and they give you 28 on the mobile phone to change it for one you like have a good read of the contract some phone shop buy your old contract off you

But T-Mobile Retail DO NOT operate a 14 day return policy.

maniac886

Last year I signed up to a T-mobile contract, and was away for 2 weeks after signing up.

When I got back from holiday I found out that I had no signal in my area and I rang up T-mobile and they said there is no way you can cancel.

My contract was £30 a month and after about 4 months I had to get a second contract with orange as I needed to be able to use my phone in my home town.

So, I sent an e-mail explaining that I had no signal(even tho signal checker said i have excellent coverage), that I was not using my contract at all and was wasting £30 a month.

About three days later I got a call from T-mobile rep who was very apologetic and applied a £100 credit to my bill and then reduced the tariff down to the minimum of £15 a month.

If you can't cancel then I would send an e-mail/letter to their complaints department as they may be able to sort something out for you!

bobmacuk

missterryshopper wrote: »

Have you bothered to read the other posts. No such cooling off period exists on a retail sale.If his friend signed a contract agreeing that he could not return it,he is lumbered with it.

just took a 02 contract out at the shop in my local town, they in shop said i had and it says it on the small print as well

rizla01

Email from T Mobile.

Thanks for your email asking if our dealers will take back a newly connected phone, should you find the coverage is not suitable.

Unfortunately, we no longer take phones back within 14 days, as we stopped offering this guarantee in May 2003.

If you do decide to take your phone back to your dealer, I'm afraid we won't be able to give you a refund - though some dealers may have their own money-back scheme

However, if the phone 'Breaks' ie doesn't work properly then under the sale of goods act you can demand a replacement OR a refund - the choice is yours.

I would take it back to a different shop and complain that it keeps cutting out intermittently and demand a refund if I were your mate. Go on a Saturday and they will probably be too busy to argue - esp if he starts shouting the odds at the asst.

missterryshopper

bobmacuk wrote: »

just took a 02 contract out at the shop in my local town, they in shop said i had and it says it on the small print as well

But this thread is about a T-Mobile Contract,not an O2 contract. Different networks have different policies.

maniac886

rizla01 wrote: »

Email from T Mobile.



However, if the phone 'Breaks' ie doesn't work properly then under the sale of goods act you can demand a replacement OR a refund - the choice is yours.

I would take it back to a different shop and complain that it keeps cutting out intermittently and demand a refund if I were your mate. Go on a Saturday and they will probably be too busy to argue - esp if he starts shouting the odds at the asst.

And if that doesn't work stick your phone on ebay and beg t-mobile to reduce tariff down to minimum.