Very.co.uk Items Not Delivered!

Biggles

naff123 wrote: »

because it is my wifes account he won't entertain it!

Obviously.

So, now your wife's emailed him, what has he said?

zzzLazyDaisy

I understand your frustration, but you have to pick your battles. They cannot discuss anything to do with the account, without the account holder's permission - you sent a query from some random e-mail address, which is not known to their system. You have two choices - re-send from your wife's e-add, or change the e-add on the account to yours.

babsywabsy

I need some help having problems with VERY.CO.UK. Item was meant to be delivered on Monday the 26th November. I had a telephone call from a rep on Sunday to verify that I was the new account holder and this item would be delivered on Monday, not turned up. I complained Monday evening they refunded me my postage for delivery and said it would be here the next day, it didn't turn up and they said its royal mails problem. Its meant to be delivered today as per their tracking, still waiting. I have complaind to Very UK and they said its not guaranteed!! By the way parcel just been delivered with SPECIAL NEXT DAY DELIVERY GUARANTEED!!! I have lost out on 3 days of work because of this!! Where do I stand can anyone help with this?

babsywabsy

Ellie at very co uk is ignoring me now, after sending her an email twice saying packaging says Special next delivery guaranteed. So have adapted template letter to the directors office at very asking for compensation for 2 days unpaid leave!!