Very.co.uk Items Not Delivered!

Very.co.uk_company_representative

Hi Naff123,

We're sorry to hear you're having problems with this delivery and glad to hear you have spoken to us and have been helped.

However, if there is anything else we can do for you please feel free to email us directly at [EMAIL="Network@VeryHQ.co.uk"]Network@VeryHQ.co.uk[/EMAIL] and we'll look into this straight away for you.

Many Thanks

Chris

Very.co.uk Representative

naff123

Eurgh! tried to use the number Very.co.uk gave me to contact hotpoint 0844 822 2321 is duff! got told I don't have permission to contact that number it is just infuriating day 2 with no fridge freezer

Biggles

What did Chris say (Post #12)?

naff123

Nothing.

Heard nothing so I called Very.co.uk again to be told that I have to wait till Wednesday to find out what has happened to my Item. This I normally would not mind too much but this is an essential appliance.

When I raised the fact with the adviser she basically said that doesn't change anything.

When I mentioned we entered a contract for the item to be delivered on the 2nd she said no because we do not guarentee the item will ever turn up.

This is ridiculous what are my rights to receive this item considering I have a minor and that it is a essential which could without potentially harm my well being.

Very.co.uk_company_representative

Hi Naff123,

We haven't received an email at the above email address yet. You may have emailed our customer services directly through our website. This is a different email address from the one given earlier and may take longer to respond to.

The email address given above is for our social media team who deal with queries on forums such as MSE as well as Facebook/Twitter ect.

If you email [EMAIL="Network@VeryHQ.co.uk"]Network@VeryHQ.co.uk[/EMAIL] it will come directly though to my department and we'll have a response sent to you as soon as we receive the email.

Many Thanks

Chris

Very.co.uk Representative

naff123

Chris

I did send a email at 9:01 about the problem.

From nathaniel_richards@live.co.uk

jafsie

sniggings wrote: »

Yodel are a nightmare!

You got that right I have been waiting for a case of wine for 7 weeks which yodel have "misplaced"

naff123

Well it turns out it is not with Yodel actually its Hotpoint Direct

Just resent the Email to Chris lets hope he actually reads it this time

Dear Chris

I am very disappointed by the level of contempt I have received today from Very.co.uk when I again for the 5th time in 24 hours called in about my item now being told conflicting information about my Hotpoint Fridge Freezer which was due to arrive yesterday between 07:00 and 19:00 I am yet to be given a valid explaination to why very.co.uk feel it fit to not uphold their end of the contract entered. Which is leaving me my 2 year old son and pregnant wife with out a essential appliance for us to feed our family.

We need this Item not want it and I am not being given any answers.

I would appreciate an actual explanation to why very.co.uk find it suitable to not give me and answers at all!

Cat No:27GHT, HOTPOINT RFAA52K FRIDGE FREEZER. BLACK ONE SIZE, QTY (1)
Account number: R1669341

I need this Item ASAP and I would rather things be sorted in house than have to go through the ombudsmen and small claims court as you probably are equally feeling.


Regards
Nathan Richards

naff123

pathetic! got a reply from Chris

because it is my wifes account he won't entertain it!

Hi Nathan,

Thanks for your email.

Unfortunately, due to data protection, we can only respond to the email address stored on the registered account. As this email address is not recognised on the account and the account is not under your name we cannot give out any account details.

If you could send the email to us from the email address stored on the account I can look into this for you.

Apologies for the inconvenience

Chris

Very Network Team

James_Lahey

naff123 wrote: »

pathetic! got a reply from Chris

because it is my wifes account he won't entertain it!

Hi Nathan,

Thanks for your email.

Unfortunately, due to data protection, we can only respond to the email address stored on the registered account. As this email address is not recognised on the account and the account is not under your name we cannot give out any account details.

If you could send the email to us from the email address stored on the account I can look into this for you.

Apologies for the inconvenience

Chris

Very Network Team

Ah lovely nostalgia - this takes me back a month I can tell ya!

In the end I just cancelled/returned everything from very and brought from other retailers (for a lot less!) I'd suggest you tell very not to bother and get something on a next day service from Amazon or similar.