Reception problems with Orange/EE 3G

diamonds

I hear alot of Orange staff on Orange around Bristol are having the issues...lol did they not even test on staff first for a day ? Seems not....

Fully fledged "switch on 4G" on all its customers, EE signal has been crap here for month, EE on my handset makes it worse, no doubt 4G here will make it even worse.

I have to choose one of the two EE signals and test on 2G, when calls breaks up I know thats T-Mobile's old transmitter, T-Mobile invested so much in 3G as its 2G network was falling to bits and beyond economical repair, problem is T-Mobile 3G may be faster than Orange 3G sites but 3G T-Mobile sites pass calls to 2G to save 3G for data.

Better sussing out which EE is Orange doing a manual search & trying 2G call, you may lose speed on 3G locking to Orange EE but at least your calls are not handled like T-Mobile 3G and handed to T-Mobile 2G collapsing network.

It will only get worse till fully complete in 2014 as the backhaul company (who buy Virgin & BT connections back to servers) behind T-M/3/Orange merge 6000 Orange base stations for (non roaming) T-Mobile usage, install 4000 3 base stations for 3 (on them Orange base station sites), 18,000 modernised (Mainly T-Mobiles falling to bits 2G) and decomission another (mainly Orange) 9000 sites through EE & 3 sharing sites.


But dont worry, they can sell you a 4G plan/phone as your Orange/T-mobile 2/3G service is so crap in the mean time as that 4G network is not saturated (or complete & you will roam to 3G anyway! lol) like 3G. :rollseyes:

This merger from every level internal & external is a mess, Ofcom should be brought to account.

Orange/T-Mobile customers must be under 24 & register with ID in a store to call each other FREE ! Did Ofcom really approve that !!!

EE 2G/3G/4G customers - "The future is bright" !

"I am" getting problems with "Everything Everywhere"for two years before I see a glimmer of sunshine....

TWO many brands, years and problems....who will be left ?

No way EE till then will hold on to the biggest UK mobile customer base the merger created.

Orange Broadband becomes EE broadband - their subscriber numbers are dropping like flies as they withdrew FREE broadband to resell Fibre at a very high cost in comparison to the competition, lowest numbers since Dixons Group sold Freeserve to France Telecom & became Wannadoo, then rebranded it France Telecoms "Orange" mobile division, but never fully integrated it as part of Orange UK, lost millions every year and scrapped LLU to resell EXPENSIVE BT Wholesale products, and now FIBRE "unlimited" will cost them even more.

Virgin Media are after the TOP 800mhz 4G licence free'ed up from anologue TV, and who is EE biggest reseller ? Virgin Mobile! & who provides main backhaul to Orange/T-Mobile/MBNL ? Virgin Media !!!

LOL the whole thing is a french fartical farce...

EE is probably going to end up in administration at some point.

robbies_gal

my 3g signal is bad ive been told iits a fault with the mast and no fix date either

Sha_sheikh

There are over 1500 hundred mast sites been affected in London. This is due to upgrade to 4G service and faulty hardware updates on their masts/cell sites. When you call customer services, they will try telling you its your SIM card, or phone when really it is not. It's a shambles, their asking their customers to purchase replacement SIM cards at a cost of 10 pounds in their retail stores when it's a network problem. My advice is try the SIM card in another phone, this will establish if its the phone. Ask other people on the same network if their having issues. When you speak to customer services, ask to speak to an technical engineer or network engineer. They will check if their issues in your area, and if so ask for reception problems compensation. This problem is known to EE/tmobile since early October 2012, so get calling and get your compensation.speaking to customer services will fob you off/ or tell you their call u back but their never do, because their not authorise to credit accounts unless your speaking to their manager not team leader! Get them to transfer directly to the engineers to get your line rental discounted. Problems are dropped call, no network coverage, line cuts out, people can barely hear me, calls not going to voice mail! Your not alone, thousands are affected! And strangely it's not been widely spread compared to O2 major issues which went viral on the news! This is worse! At least O2 solved their problems over 2 days where as this network taken weeks and still not properly resolved! Wow