new to this site so hope i am posting in right place

Morty_007

I am so astounded by the response to the OP in this thread that I can't even begin to think about whether the actions taken by said "big burger chain" were correct.

This is a brand new poster who has been greeted with distain and sarcasm and I cannot begin to fathom why!?!

This does not appear to be a "minor burn" as suggested here and I can't imagine where the idea of ice and a j cloth being adequate treatment for a burn comes from ayway...Run it under cold water for at least 10 minutes. Contact the emergency services (as appears to finally have been done) if it appears to begin to blister or seems worse than originally thought.

I hope those of you who have been so scathing never have the same experience, or heaven forbid, you or your children never pull a kettle of hot water onto themselves or fall into a scalding hot bath. Either of these 2 things is as likely as what happened to the OP happening to a child. (let me know if it does and i'll come running with my j cloth and ice) It's called an accident but that doesn't mean the OP shouldn't tell HO about it or be distressed about it!!

As for the stupid comment that an accident book won't stop it happening again...What do you think the accident book is for?! It is there to advise of accidents that occur so they can be looked at an the liklihood of a recurrence assessed. It's called risk assessment. Won't stop lid popping off no, but if the same incident is recorded a number of times it might make them look at the design and see if it's at fault.

I am so furious with the way the OP has been treated here and I really wouldn't be surprised if she doesn't bother coming back.

In case you have come back OP:

I would write to HO of the chain if I were you and make it known exactly what happened and how it was treated. If it wasn't put into the incident/accident book it needs to so go back to the store and speak to the store manager about why. Get it put into the book while you are there.

I'm sorry people have been so rude to you about this, I hope you are feeling better now.
Regards
Morty

Morty_007

mpython wrote: »

If I recall my own St John's ambulance course correctly, the trainer told us that off duty nurses & paramedics are told not to help members of the public as they obviously won't have their normal equipment with them, and if someone decides they've not received adequate care, they might well then sue the LHA who won't have a leg to stand on. Just my 2p worth.

I'd be intrigued to know when that course was. I am a nurse and we are told that we have a moral obligation to stop and help if the situation is within our skills/experience and if help from a more qualified source is not already on the scene. If we don't and someone tells the NMC (Our governing body) we can be called to account for our actions (or lack of). I don't know why someone would sue the LHA as the LHA would only hold vicarious liability if A) the nurse happened to work for the LHA and happened to be on duty at the time...

I'm not sure where the issues of off duty nurses/paramedics comes into this anyway thinking about it.

alwaysonthego_2

to the op, report it to a health&safety officer at your local council. If there is a accident in a work place (staff or public) and the person needs hospital treatment, then it has to be reported to h&s by the shop/restaurant by law. I know this because my dd2 fell out her trolley when someone collided into us because of food stacked in the ailses. A full inspection took place (my sister is a enviromental officer) don't know the outcome though!

mpython

Hi Morty, nice to make your acquaintence. You've obviously been upset by some of the feedback on this thread including mine so I'd like the opportunity to respond.

This is a brand new poster who has been greeted with distain and sarcasm and I cannot begin to fathom why!?!

I can't see any sarcasm or distain in my replies, though I'm puzzled why they expect every shop to have trained first aiders. The accident happened as the cup was passed to them from their OH. Why would the lid come off? Bad design? Unlikely given how many million of them are used every year. Excess pressure from too tight a grip causing the liquid to push upwards? Failure to hold the cup properly when exchanged? Either are more likely explanations.

This does not appear to be a "minor burn" as suggested here and I can't imagine where the idea of ice and a j cloth being adequate treatment for a burn comes from ayway...Run it under cold water for at least 10 minutes. Contact the emergency services (as appears to finally have been done) if it appears to begin to blister or seems worse than originally thought.

My advice was to apply ice which was supplied and to go to Hospitol which the OP did.

I hope those of you who have been so scathing never have the same experience, or heaven forbid, you or your children never pull a kettle of hot water onto themselves or fall into a scalding hot bath.

About 5 years ago my sister-in-law sat in a bath of over heated water and had horrendous burns, & still has the scars.

It's called an accident but that doesn't mean the OP shouldn't tell HO about it or be distressed about it!!

Couple of us have advised her to contact the local management as well as their HO. & in my post#5 I said I was sorry to hear of their injury and hope its better soon.

As for the stupid comment that an accident book won't stop it happening again...What do you think the accident book is for?! It is there to advise of accidents that occur so they can be looked at an the liklihood of a recurrence assessed.

That's a nice idea but in my experience its primarily an audit trail. As its filled out on site it can be used to post rationalise the accident and treatment. Only if the same accident keeps occuring and the cause is not covered in a H&S assessment with appropriate preventative measure taken, would it be useful evidence in a prosecution.

I'd be intrigued to know when that course was.

It was in Holburn in 2005. The trainer may have been 'promoting' the benefits of being St John's trained, but having seen how the inside of government works, I think my coments are fair. E.g teachers can't apply plasters or administer medicine without permission.

I'm not sure where the issues of off duty nurses/paramedics comes into this anyway thinking about it

My point was that if you employ somebody as a first aider, & they misdiagnose/ mistreat a patient, that person would be entitled to claim against their employer in the same way you could be. I'm sure you know how paranoid the NHS is when patients (or their relatives) accuse staff of mistreating.

I do understand your moral dilema. Just for info, if it was me, it wouldn't stop me helping either.

uktim29

Morty_007 wrote: »

As for the stupid comment that an accident book won't stop it happening again...What do you think the accident book is for?! It is there to advise of accidents that occur so they can be looked at an the liklihood of a recurrence assessed. It's called risk assessment. Won't stop lid popping off no, but if the same incident is recorded a number of times it might make them look at the design and see if it's at fault.

These cups and lids have been around for years and years and years, being served from millions of times globally a day. Don't you think any pattern of accidents might have finally been noticed by now?

Not quiet such a stupid comment was it!

eyelinerprincess

Sue the b*st*rds!

Lol, but you might want to look up the following pages:

http://www.lectlaw.com/files/cur78.htm
http://www.tortdeform.com/archives/2006/09/why_you_should_be_able_to_sue.html

If it is the same establishment then "more than 700
claims by people burned by its coffee between 1982 and 1992" that's a hell of a lot of burns, and we're not talking minor burns here, those are full thickness burns!

midgetgem67

Morty_007 wrote: »

I am so astounded by the response to the OP in this thread that I can't even begin to think about whether the actions taken by said "big burger chain" were correct.

This is a brand new poster who has been greeted with distain and sarcasm and I cannot begin to fathom why!?!

This does not appear to be a "minor burn" as suggested here and I can't imagine where the idea of ice and a j cloth being adequate treatment for a burn comes from ayway...Run it under cold water for at least 10 minutes. Contact the emergency services (as appears to finally have been done) if it appears to begin to blister or seems worse than originally thought.

I hope those of you who have been so scathing never have the same experience, or heaven forbid, you or your children never pull a kettle of hot water onto themselves or fall into a scalding hot bath. Either of these 2 things is as likely as what happened to the OP happening to a child. (let me know if it does and i'll come running with my j cloth and ice) It's called an accident but that doesn't mean the OP shouldn't tell HO about it or be distressed about it!!

As for the stupid comment that an accident book won't stop it happening again...What do you think the accident book is for?! It is there to advise of accidents that occur so they can be looked at an the liklihood of a recurrence assessed. It's called risk assessment. Won't stop lid popping off no, but if the same incident is recorded a number of times it might make them look at the design and see if it's at fault.

I am so furious with the way the OP has been treated here and I really wouldn't be surprised if she doesn't bother coming back.

In case you have come back OP:

I would write to HO of the chain if I were you and make it known exactly what happened and how it was treated. If it wasn't put into the incident/accident book it needs to so go back to the store and speak to the store manager about why. Get it put into the book while you are there.

I'm sorry people have been so rude to you about this, I hope you are feeling better now.
Regards
Morty

Thankyou for your kind words .:j I must say i didnt quite expect the responses i have recieved ,but everyone has there opinion , even if its not what i wanted to here. I am looking into this more and hope to get a response from the company soon . Once again thankyou for your kind coments , and my arm is on the mend slowly

lidlest

DO NOT PUT ICE ON A BURN!

"A very common mistake made in the early treatment of a burn is the use of ice. Never use ice on a burn. Repeating: Never use ice on a burn. Why? Because the skin is already damaged and vulnerable. The introduction of ice compounds the stress on the tissue and can cause additional damage. Never use ice on a burn." Quote from a burns centre.

Even I learned that in guides

Channard

On a related note, I'm still hearing the story of some woman who drove with coffee between her legs, got burnt, and sued McDonalds. Except that few of the quoted facts, usually mentioned as an example of frivolous lawsuits, are true. Here's a more accurate account

pinkfluffybabe

mpython wrote: »

'friad you're incorrect. Following quote is from Health & Safety Executive.

"Following the review of the First Aid Regulations, HSE will not be seeking to make provision of first aid for the public a compulsory requirement for employers."

source = http://www.hse.gov.uk/firstaid/review/dec05.htm

Can you imagine how many corner shops or village stores would fold under the legislation & cost?

Surely it is good practice for major retailers who can afford it though? Esp when there is hot food or children around. When I worked in ASDA there were trained first aiders throughout the store who were called on if something happened.