Still charged Ryanair Admin fee with their card

edited 30 November -1 at 1:00AM in Flights, Currency & Car Hire
5 replies 1.1K views
J_BJ_B Forumite
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edited 30 November -1 at 1:00AM in Flights, Currency & Car Hire
I think this is my fault and I don't suppose that R/A will refund me but ...

I have a R/A cash passport - the one where they don't charge you the admin fee.

The last three times that I have booked flights I have still paid the admin fee and stupidly, I've only just noticed! - I think that I have clicked the drop down box for R/A Mastercard, (which maybe does have the fee) rather than R/A 'cash passport' (which doesn't) even though I've used the cash passport card.

Does anyone think that R/A would refund me this :D and if so, how would be best to ask? I'm reluctatn to use the 0871 number just to bang my head against the wall for a while!

:)

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  • callum9999callum9999 Forumite
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    J_B wrote: »
    I think this is my fault and I don't suppose that R/A will refund me but ...

    I have a R/A cash passport - the one where they don't charge you the admin fee.

    The last three times that I have booked flights I have still paid the admin fee and stupidly, I've only just noticed! - I think that I have clicked the drop down box for R/A Mastercard, (which maybe does have the fee) rather than R/A 'cash passport' (which doesn't) even though I've used the cash passport card.

    Does anyone think that R/A would refund me this :D and if so, how would be best to ask? I'm reluctatn to use the 0871 number just to bang my head against the wall for a while!

    :)

    Yes Ryanair Mastercard's are still charged the fee. I really don't think Ryanair would refund you - if they aren't legally obliged to help their customers they generally don't!
  • J_BJ_B Forumite
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    callum9999 wrote: »
    Yes Ryanair Mastercard's are still charged the fee. I really don't think Ryanair would refund you - if they aren't legally obliged to help their customers they generally don't!

    OK - I've bitten the bullet and called the 0871 number.
    It was answered quite quickly, then halfway through, I got cut off. Rang again and spoke to a lady who suggested that I tried faxing the customer 'service' number.

    I await with baited breath :eek:
  • J_BJ_B Forumite
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    J_B wrote: »
    OK - I've bitten the bullet and called the 0871 number.
    It was answered quite quickly, then halfway through, I got cut off. Rang again and spoke to a lady who suggested that I tried faxing the customer 'service' number.
    I await with baited breath :eek:

    In the words of Victor Meldrew ........ 'I don't believe it' .....

    <<In order to process a refund of the administration fee on your previous reservations please forward a copy of the front and back of your cash passport card ensuring you block out the first 12 digits to ensure we remain PCI compliant, quoting your reference number .
    Upon receipt of the above we will endeavour to process your refund without delay.
    I trust we have clarified this matter.
    On behalf of Ryanair I would like to thank you for your comments and repeat custom with us.>>


    I suppose the fat lady ain't singing yet, but it sounds promising!!! :)
  • callum9999callum9999 Forumite
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    J_B wrote: »
    In the words of Victor Meldrew ........ 'I don't believe it' .....

    <<In order to process a refund of the administration fee on your previous reservations please forward a copy of the front and back of your cash passport card ensuring you block out the first 12 digits to ensure we remain PCI compliant, quoting your reference number .
    Upon receipt of the above we will endeavour to process your refund without delay.
    I trust we have clarified this matter.
    On behalf of Ryanair I would like to thank you for your comments and repeat custom with us.>>


    I suppose the fat lady ain't singing yet, but it sounds promising!!! :)

    Wow. Always a first for everything I guess!
  • UsetheFORCEUsetheFORCE Forumite
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    J_B wrote: »
    In the words of Victor Meldrew ........ 'I don't believe it' .....

    <<In order to process a refund of the administration fee on your previous reservations please forward a copy of the front and back of your cash passport card ensuring you block out the first 12 digits to ensure we remain PCI compliant, quoting your reference number .
    Upon receipt of the above we will endeavour to process your refund without delay.
    I trust we have clarified this matter.
    On behalf of Ryanair I would like to thank you for your comments and repeat custom with us.>>


    I suppose the fat lady ain't singing yet, but it sounds promising!!! :)

    You probably will get a refund minus an administration fee say £35???!!!
    I have numerous qualifications in Business and Finance, Accountancy, Health and Safety and am now studying Law.

    Don't rely on anything I write as it may be wrong!!!
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