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Samsung Kies

Paul1590
Paul1590 Posts: 8 Forumite
in Techie Stuff
Hi All,

Just a quick one, bought a samsung S3 phone which to manage your data ect uses a software called samsung kies (like itunes) however its useless always crashes everybody complains of this and Samsung refuse to help you despite having support warranty.

My question is am I on a ground to claim compensation against samsung for selling me a product which dose not completely work?

Regards
«1

Comments

  • withabix
    withabix Posts: 9,508 Forumite
    No, because Samsung didn't sell you the phone.

    A retailer sold you the phone. Your only contract is with the retailer.

    In any case, they usually exclude software from any warranty.

    I don't see anyone starting class action against Samsung.

    Nobody claims compo from Microsoft - Windows has NEVER worked properly!
    British Ex-pat in British Columbia!
  • debitcardmayhem
    debitcardmayhem Posts: 13,282 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    Have a look at MyPhoneExplorer and it's client from http://www.fjsoft.at/
    I use it with my HTC Desire and a friend used it for her phone which is a Samsung (not sure which though)
    4.8kWp 12x400W Longhi 9.6 kWh battery Giv-hy 5.0 Inverter, WSW facing Essex . Aint no sunshine ☀️ Octopus gas fixed dec 24 @ 5.74 tracker again+ Octopus Intelligent Flux leccy
  • Guardsman
    Guardsman Posts: 991 Forumite
    Are you asking for technical support ? if so then you are in the right forum.
    But if your question is about consumer rights then it would be better if you asked it in http://forums.moneysavingexpert.com/forumdisplay.php?f=173
    I think the surest sign that intelligent life exists elsewhere in the universe is that none of it has tried to contact us.
  • Mr_Toad
    Mr_Toad Posts: 2,462 Forumite
    Paul1590 wrote: »
    Hi All,

    Just a quick one, bought a samsung S3 phone which to manage your data ect uses a software called samsung kies (like itunes) however its useless always crashes everybody complains of this and Samsung refuse to help you despite having support warranty.

    My question is am I on a ground to claim compensation against samsung for selling me a product which dose not completely work?

    Regards

    Nope.

    I use Kies and it works and doesn't crash my PC, so the software isn't faulty as such. It's still dreadful though. :p

    I use DoubleTwist for music and Google for contacts and Calendar
    One by one the penguins are slowly stealing my sanity.
  • dipsomaniac
    dipsomaniac Posts: 6,739 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Combo Breaker
    Paul1590 wrote: »
    Hi All,

    Just a quick one, bought a samsung S3 phone which to manage your data ect uses a software called samsung kies (like itunes) however its useless always crashes everybody complains of this and Samsung refuse to help you despite having support warranty.

    My question is am I on a ground to claim compensation against samsung for selling me a product which dose not completely work?

    Regards

    have no problem with kies. don't have it installed on pc i use kies air to view phone content on pc over wifi.

    don't know what you are trying to do. if uploading media have a look at dropbox as an alternative
    "The Holy Writ of Gloucester Rugby Club demands: first, that the forwards shall win the ball; second, that the forwards shall keep the ball; and third, the backs shall buy the beer." - Doug Ibbotson
  • penrhyn
    penrhyn Posts: 15,215 Forumite
    Part of the Furniture Combo Breaker
    Kies is awful, but it doesn,t crash any of my pcs. OP is having a larf!
    That gum you like is coming back in style.
  • System
    System Posts: 178,390 Community Admin
    10,000 Posts Photogenic Name Dropper
    a program like itunes that's buggy and crashes all the time, are you sure you've not just got itunes op?!
    This is a system account and does not represent a real person. To contact the Forum Team email forumteam@moneysavingexpert.com
  • Gordon_Hose
    Gordon_Hose Posts: 6,259 Forumite
    Debt-free and Proud!
    Kies is free = no compensation.

    I have Kies and it hasn't crashed on me once. So maybe it's something to do with your own set-up?
  • UncleZen
    UncleZen Posts: 878 Forumite
    Part of the Furniture 500 Posts Name Dropper Photogenic
    Kies on my Win7 PC wont work unless I give it admin rights.
    on my XP Home PC it wont work if I run as a limited user.
    Poor design, fit for the bin.
  • geordie458
    geordie458 Posts: 252 Forumite
    Compensation for what?? Have you suffered any loss? No wonder the country has gone down the toilet !!!!
This discussion has been closed.
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