Sky connection keeps dropping.

Wicked_witch

Only restored when I use the landline and then only briefly. Anyone experienced this and how did you get it fixed please? have done reset and turning it on and off. Sky tech can find nothing wrong their end, since it works while I'm on the phone.

Please excuse brevity, want to post before I can't again!

spike7451

Have you get it set up correctly & a microfilter fitted to every phone socket in use?..It should be set up with the microfilter plugged into the phone socket BEFORE any splitters ect.
Something like this;





Also have you tested it connected into the master socket test port behind the faceplate?

Wicked_witch

All tested and has been working perfectly for months until yesterday.

Thanks for responding!

eta I managed to reboot the router via my computer about 20 mins ago and that has worked so far.

spike7451

Have you changed Microfilters?..you could have a faulty one.

Wicked_witch

I will make that a task for tomorrow, not sure if we have a spare, though we might!

Anyway, rebooting didn't work long term so trying the channel changing method.

closed

you need to find out what is dropping by looking at the connection status on the router, if the fault is between the router, and the sky equipment (which could be a line fault), then changing wireless channels isn't going to fix it.

if the issue is wireless, then it's not sky's or bt's problem

penrhyn

Sounds similar to a fault I had which was eventually traced to a high resistance joint at a street cabinet. The action of going on and off hook with the phone sometimes cleared or put on the fault.
The Sky guy and I got the fault to appear by chatting on a mobile line whilst making calls to and from my land line.
BT OR then managed to track it down.
I found that Routerstats Lite was a useful monitoring tool.
Goes without saying that testing should be done in the master test socket and the PC should be using an ethernet connection.

Wicked_witch

Thanks all.

I've put on a new microfilter, rebooted via sky router page, reset manually, tried changing channels (worked last night but not today, as did reboot) and done everything else, so guess back on the phone (which is still bringing it back online) to sky!

macman

So you are currently connecting by wireless? The first thing to do is eliminate wireless issues by connecting via ethernet to the BT test socket and seeing if the problem goes away.

penrhyn

OP will be telling us next they have a cordless base action by the router.:-)
No wireless use Ethernet!

Wicked_witch

I get you now! The sky tech explained it. Anyway, no joy so an engineer is coming out.

*thought ethernet was the cord I already use*