Tefal Actifry - Something Extra in the box

somethingcorporate

Plus you do not actually know that the manufacturer packed it. It could easily have been packed by an intermediary.

It is still the responsibility of the company that sold it to you.

ThumbRemote

soutermon wrote: »

I'm only asking about compensation as it's not a faulty product, it's something really unhygienic and now I'm without the product until I can get it replaced. No it won't make me feel less grossed out, but it's the hassle and expense (petrol, time etc) to have to take it back. The store isn't exactly close.

Although I don't think they have to give you anything, I would certainly make them aware of the petrol and possible parking costs's you've incurred, and suggest a goodwill gesture for that.

soutermon

I plan to take it back to Argos tonight, but I am also taking a picture and writing a letter/emailing in a complaint also.

ILW

soutermon wrote: »

I plan to take it back to Argos tonight, but I am also taking a picture and writing a letter/emailing in a complaint also.

You don't get stories like this with John Lewis.:D

Valli

ThumbRemote wrote: »

Although I don't think they have to give you anything, I would certainly make them aware of the petrol and possible parking costs's you've incurred, and suggest a goodwill gesture for that.

Are you serious? OP has already got to convince them that the Tefal Actifry contained this 'foreign body'. If he/she THEN starts banging on about his/her time, inconvenience and petrol costs to return the item I wouldn't be surprised if he/she were thrown out of the shop without even a replacement.

And, just to clarify, there is NOTHING in SoGA which requires a retailer to compensate an unhappy customer at all. The goods themselves aren't faulty.

ThumbRemote

Valli wrote: »

And, just to clarify, there is NOTHING in SoGA which requires a retailer to compensate an unhappy customer at all. The goods themselves aren't faulty.

Recission of contract includes refunding costs bourne by the customer = compensating them for their financial costs incurred.

shegirl

Oh,for god sake!Just take the thing back for an exchange and forget compensation!

Valli

ThumbRemote wrote: »

Recission of contract includes refunding costs bourne by the customer = compensating them for their financial costs incurred.

What on earth does recission mean? You've made that up:rotfl:Or do you mean rescission?

Seriously, it's SoGA and there are sufficient remedies under SoGA when goods are faulty. These goods aren't (presumably) faulty. It's going to be the OPs word against the vendors; and I don't think muddying the waters by demanding compensation over and above the cost of the goods is sensible. Following your advice, in this instance, is going to get the OP thrown out of the shop.

And what has Matt Damon (the man who plays Bourne;))to do with it?

ThumbRemote

Valli wrote: »

What on earth does recission mean? You've made that up:rotfl:Or do you mean rescission?

Seriously, it's SoGA and there are sufficient remedies under SoGA when goods are faulty. These goods aren't (presumably) faulty. It's going to be the OPs word against the vendors; and I don't think muddying the waters by demanding compensation over and above the cost of the goods is sensible. Following your advice, in this instance, is going to get the OP thrown out of the shop.

And what has Matt Damon (the man who plays Bourne;))to do with it?

So, you admit you were wrong but to deflect attention you'll mention spelling mistakes rather than your incorrect 'clarification earlier.

Valli

ThumbRemote

Don't know what you mean about me being wrong; rescission of a contract is not usually a remedy applied to consumer purchases. Remedy is usually sought under SoGA or under the store's own T&Cs which will offer remedies at least equivalent to SoGA.

The point I am making is that this is actually an incredible claim. The OP is going to have to convince the store that this blood-and-hair-covered rag was actually IN the box when he/she opened it. That's going to be one interesting conversation.

I have never, ever heard of a store refunding for faulty goods and throwing in the cost of parking, petrol and time. You, on the other hand, probably have.