Buyer pays sunday, receives Wednesday - i get abuse!!

bylromarha

Recent buyer had a go at us as her item hadn't arrived 2 days after purchase.

We confirmed the address we'd posted to...at which point she informed us she'd moved house, hadn't updated her Paypal address and expected us to send a new one IMMEDIATELY to her new address. Apology? Don't be stupid.

Forwarding service meant she received it 2 days after her rant. TSFE some people.

MacsReturns

metoyoubear wrote: »

Can anyone advise,I sold an item,overseas bidders are blocked & someone from Russia won it,I'm thinking they changed their location to UK to get around the block.

I told them i'm not shipping to Russia & I should have put them on my blocked bidder list & forgot,they went and bought another item two days later.

They keep messaging asking for an invoice to pay postage.

I didn't want to send one item,I certainly don't want to send two to Russia,what's the best course of action here please?

The only way to 'get around the block' is to have a UK-registered PayPal account. That means they HAVE (or maybe had...) a UK address - they have changed it to a Russian address later.

Just tell them that you KNOW they have a UK address and that's the only one you'll send it to. I had exactly the same thing with someone from Greece, so contacted eBay chat to find out how they 'got around the block' (hang on, that doesn't read quite right ) and they confirmed there was an associated UK address. Greek buyer gave me !!!! and bull about having moved back to Greece, UK address was her uncle, yadda yadda, but soon gave me the correct (original) address.

Fundamentally, the international block does work - if anyone comes through with a foreign address, they are trying it on. I suspect the buyers are trying to get you to deliver where tracking is not reliable, so stick to your terms. If you don't want the hassle, just cancel the transaction - requesting delivery to a country you've blocked is a valid reason as far as eBay are concerned.

techspec

soolin wrote: »

It isn't eBay who give buyers power, it is UK law.

A law that says let some Ebayers treat others like s***? Well - that the Tories for you - turning everyone against each other.
:rotfl:

MacsReturns wrote: »

The only way to 'get around the block' is to have a UK-registered PayPal account. That means they HAVE (or maybe had...) a UK address - they have changed it to a Russian address later.

Just tell them that you KNOW they have a UK address and that's the only one you'll send it to. I had exactly the same thing with someone from Greece, so contacted eBay chat to find out how they 'got around the block' (hang on, that doesn't read quite right ) and they confirmed there was an associated UK address. Greek buyer gave me !!!! and bull about having moved back to Greece, UK address was her uncle, yadda yadda, but soon gave me the correct (original) address.

Fundamentally, the international block does work - if anyone comes through with a foreign address, they are trying it on. I suspect the buyers are trying to get you to deliver where tracking is not reliable, so stick to your terms. If you don't want the hassle, just cancel the transaction - requesting delivery to a country you've blocked is a valid reason as far as eBay are concerned.

Ive had a strange one. Bought some jeans - seller based in London. Zero feedback - no item or contact. Put in a INR - and was told to claim in the country i bought them from. Does that just mean the seller registered on another Ebay - but lives here? Can you still do that? I was on Ebay.com (USA) long before the UK version came along - but can't see a reason for it now.

Got a positive from the 2 days is too long buyer today - just waiting for the DSR's to update and see if she is a secret FB trasher.