Buyer pays sunday, receives Wednesday - i get abuse!!

techspec

I had just been saying how lovely and quite it was on Ebay (in regard to no nutters on my case). No low stars for over a year, no negs or neutrals - and no missing post for as long as i can remember. But i spoke too soon.

As the title says - buyer pays for an item on Sunday night. I had offered a cheap courier - and i went and booked the courier before noticing they had chosen to pay double for 1st class. So lost my courier fees - but i will look closer next time

Goes to PO Monday morning at 9:15 and posted 1st class - as paid for.

Wednesday morning i get an email demanding a partial refund because of the slow delivery time, and saying she was refraining from leaving feedback to allow me to do the right thing. She was very disapointed that i had mislead her by offering a service she did not recieve - and i had ripped her off.

I point out i had done nothing wrong, and that 1st class was not a gauranteed next day service. But to my surprise - she sends a link to Royal Mails website - and it now says "low cost solution for delivery in ONE working day" :eek: If that were true - we would not need special delivery. This clearly used to say 1-2 or 1-3 days. So they have decided to mislead - to look good. Well thanks Royal Mail - i now have an angry nutter on my case.

A few polite emails from me, but making it clear there was no refund - and i got a load of abusive emails - so i decided to stop replying.

No feedback yet - but this dragged out over 5 hours. When i pointed out dispatch time stated 3 days - and in fact it had arrived BEFORE i was due to send it - i was called a load of names. So i'm £5 out of pocket for the courier (my fault), i posted extra quick - and got a load of abuse for my trouble

So rant over, just hope they don't come in three's

Finger ready on live chat in case feedback is abused.

Shellish

If she leaves bad feedback make sure you show eBay that she more or less threatened to do this if you didn't discount, that's feedback extortion and frowned upon. Good luck.

the_lunatic_is_in_my_head

There's no point entertaining these people, I had a guy claim non-receipt 36 hours after I posted their item who then emailed me 3 more times in 2 days, I relented and just sent a replacement as the time answering emails cost more than their very cheap item. I sent it RD and it arrived the next day, their answer was I should send everything Recorded because it always arrives the next day....

They left neut f/b saying we replaced but they had to complain, aside from all the ignorance surrounding postal services, this guy also expected us to know his parcel hadn't arrived and resolve in the space of 2 days without him having to contact us. Total madness.

Then there was the idiot who purchased and said "I'll be round Sunday to collect" no asking and more importantly no time. So I'm expected to sit indoors all day on a blistering hot Sunday waiting for someone to collect a 3.99 item. When refused I was threatened with negative feedback and called a bully (the irony was clearly lost on the buyer). Simply told them under no circumstances would they be collecting. Got negged but really didn't care, nowadays I think eBay would remove a neg in such circumstances.

If you are a PS they can't neg you for 7 days after buying (possibly payment date) but if they eventually do just call CS and ask them to review the messages, the buyer had told you when it arrived which is before the ETA and has been abusive. If CS say no just ask for a supervisor call back.

It's worth avoiding calling after 5 or 6 o'clock as the day time staff seem far more reasonable in terms of understanding unreasonableness.

Kingsd316

Are you sure the link was genuine, clearly states this on the royal mail website

If I post my First Class item early in the morning, is it guaranteed to get there the next day?
Although we aim to deliver mail the next working day, we cannot guarantee delivery times. We recommend our Special Delivery™ 9.00am service or Special Delivery™ Next Day if you want to guarantee next day arrival.

here

pinkteapot

What was the link? Because the Royal Mail website doesn't say that anywhere that I can see...?

Mindless_Clone

Shellish wrote: »

If she leaves bad feedback make sure you show eBay that she more or less threatened to do this if you didn't discount, that's feedback extortion and frowned upon. Good luck.

This.

A clear case of feedback extortion, IMO. Both Ebay and Royal Mail cover you by using the term "estimated delivery". True, most first class items get there the next day but not always and you can't be held responsible for what happens after you post it.

I assume they have actually received the item? If so, then I think getting something you order on a Sunday on a Wednesday is excellent service in any book. I'd ignore the rants and, when they leave the inevitable neg, report the buyer for abuse (block them too) and apply to have it removed. Pretty sure you'll have no trouble with that.

Taadaa

Sounds like a link to their profile is needed on the block bidders thread...

I had an a - hole of a buyer who marked me one star for dispatch. They paid Sunday, courier collected on Mon and it arrived on Tues. Some people are on a power trip because they can hold the feedback gun to seller's heads. This is def fb extortion though so be sure to use the new report a buyer button.

xxSaffronxx

You can report a buyer now via the feedback area for making unreasonable demands! It was implemented last week

sgh1976

I've had one this morning.

Sent a message at 11.50 last night, demanding their item after they had paid a week ago. Waited 20 mins and left a neg.

It is a Personalised item that they have failed to tell me what they want on, despite me sending messages to them chasing this up.

Naturally ebay won't remove this feedback.

the_lunatic_is_in_my_head

sgh1976 wrote: »

I've had one this morning.

Sent a message at 11.50 last night, demanding their item after they had paid a week ago. Waited 20 mins and left a neg.

It is a Personalised item that they have failed to tell me what they want on, despite me sending messages to them chasing this up.

Naturally ebay won't remove this feedback.

If the listing specifically states that you require the customer to confirm xyz in order to process the order and you've sent requests for this information via the eBay messaging service call back as ask again pointing them to both the listing and messages you sent. Only worth speaking to Dublin and if they say no ask for a supervisor who should see sense but if not ask how you are supposed to process the order without that info....

sgh1976

the_lunatic_is_in_my_head wrote: »

If the listing specifically states that you require the customer to confirm xyz in order to process the order and you've sent requests for this information via the eBay messaging service call back as ask again pointing them to both the listing and messages you sent. Only worth speaking to Dublin and if they say no ask for a supervisor who should see sense but if not ask how you are supposed to process the order without that info....

Listing clearly states that the buyer needs to send the details they require via the ebay messages or on the notes when paying in PayPal.

95% manage to do it. I send a message within 15 minutes if the details haven't come through. Then again after 2 days, then again after a week. I then send a letter.

All I have been fed so far is that it doesn't meet their criteria for removal. However they did request reporting the buyer via the new function. I have also sent a message to the buyer in the hope they realise it is their error and we can agree to have the feedback changed.

I will call ebay again and hope I get someone that can assist this time