T-Mobile Pro Rata charges?

xy1234

Hi, got some great advice last time on here so here it goes again. I got my new contract with tmobile and transferred an old number onto this contract. Everything went well until I got my bill and see that they've charged me extra. They've told me it's because of the 10 or so days I was with the temporary number and that my last month of contract will be the deducted amount. Is this the norm or was the guy at customer service just confused? Any help would be appreciated, thanks!

grumbler

It's difficult to understand what you (or they) say, but it's a norm that the first bill is usually bigger because the billing month starts not on the same day as your contract. Post here what your bill actually says if you are not sure.

xy1234

I'm confused myself to be honest. My contract is for £26/month. So I have two parts to my bill due to the number change:

Temporary number: for 7/9/12 to 19/9/12 = £9.39

100Mins&100Text(24)15 REFUND for 14/9/12 to 6/10/12 = £10.14
(This is my previous contract)

300M&500T&MWEB(24)26 for 20/9/12 to 6/10/12 = £12.28
300M&500T&MWEB(24)26 = £21.67
Unltd Text Booster (FB) Free

Monthly charge total £23.81

So that's 9.39+23.81+VAT = 39.84

The guy I spoke to really didn't explain it properly at all, he left me on hold for 5 minutes and then came back and told me they take extra on the first month and that I wouldn't have to pay the whole of the £26 on my last month of contract!

grumbler

I cannot make any sense of £23.81 .

£26/1.2*13/30=£9.39
£26/1.2*17/30=£12.28

£9.39+£12.28=£21.67 - that is the same as £26/1.2

My understanding is that if the bill covers 7/9-19/9 and 20/9-6/10 it has to be (£21.67-£10.14)*1.2=£13.84 - assuming that the refund amount was excluding VAT.

xy1234

From what I gather the 23.81 is from:

My refund, so that's -10.14 and then add the rest so that's -10.14+12.28+21.67 = 23.81

I'm sorry, I'm still a little confused about what you've said, if you could explain further?

grumbler

xy1234 wrote: »

From what I gather the 23.81 is from:

My refund, so that's -10.14 and then add the rest so that's -10.14+12.28+21.67 = 23.81

They seem to have really !!!!ed this up.

It makes no sense to add 12.28 to 21.67 as 21.67 already includes 12.28.

I'm sorry, I'm still a little confused about what you've said, if you could explain further?

Be more specific then.
13 and 17 was number of days 7/9-19/9 and 20/9-6/10 respectively.
/1.2 excludes VAT
*1.2 adds VAT

xy1234

Haha, my thoughts exactly, I think I was less confused BEFORE speaking to customer service. I think I'll call them up again tomorrow and demand a proper explanation, thank you so much for your help, it all makes sense now, at least I will know what to say to them now!

xy1234

grumbler wrote: »

I cannot make any sense of £23.81 .

£26/1.2*13/30=£9.39
£26/1.2*17/30=£12.28

£9.39+£12.28=£21.67 - that is the same as £26/1.2

My understanding is that if the bill covers 7/9-19/9 and 20/9-6/10 it has to be (£21.67-£10.14)*1.2=£13.84 - assuming that the refund amount was excluding VAT.

Just a follow up, I've spoken to another guy, and he's explained that because I transferred my number partway through the month, they've added a month's pay, he's told me that I will most likely be refunded this amount at the end of my contract. Does this seem right? Still very confused!

grumbler

No, this doesn't seem right. They cannot just add something then, 'most likely' refund it. Ask them to quote the part of the T&C that allows them doing this. If they cannot, demand the refund and now and definitely, not at the end and likely.
Don't waste your time on incompetent low-level telephone CS. Send your inquiry by a e-mail.

xy1234

I've literally spoken to four people now, one being on livechat, the last one sent me to the link:
http://support.t-mobile.co.uk/help-and-support/index?page=home&cat=YOUR_BILL_EXPLAINED

And told me to go to part charges where it seems to explain it :S

grumbler

xy1234 wrote: »

I've literally spoken to four people now, one being on livechat, the last one sent me to the link:
http://support.t-mobile.co.uk/help-and-support/index?page=home&cat=YOUR_BILL_EXPLAINED

And told me to go to part charges where it seems to explain it :S

"Don't worry, all the charges and refunds will work themselves out and you'll only be charged the standard monthly charge for your price plan."
I see the refund for 14/9...6/10
I see the new charges for 7/9...19/9 and 20/9...6/10

Can "300M&500T&MWEB(24)26 = £21.67" be the charge for the next billing month starting 7/10?

If so, the only part that is unclear to me is that they seem to have charged you twice for 7/9...13/9.