Online flower not as described

anwen01

I purchased a bouquet of flowers for my mothers birthday via an online website who subcontract to local supplierswithin the delivery area of the recipient.
I ordered a bouquet which was advertised as having 5 roses, 8 lilies and some foliage. The flowers cost in excess of £35.00. When I spoke to my mum, she informed me that the bouquet had 3 roses and 3 lilies along with some foliage. When I contacted the online service they asked for photographic evidence which I asked my mother to send over to me, on reply to the company they offered 25% refund as their in house florist confimred that the bouquet was lacking by 25%!!!
I replied and stated that I wasnt happy with their offer to which they have offered me a 50% refund which they have already actioned without my consent. What I would like to know is am I entitled to a full refund. I am so embarassed about the whole situation.
Any advice would be much appriciated.

meer53

I think 50% is fair enough. Why would you want a full refund if your Mum did receive a bouquet ? Albeit a smaller one.

keyser666

I agree 50% is fair enough, even more so that although what arrived wasnt what you ordered it is not that embarrassing as your mum is well aware of what you ordered and someone else messed up. Its the sentiment isnt it?

zaax

110% refund. Goods not delivered and disapointment.

meeshpeesh

It doesn't matter how much was missing, if they'd delivered just a single flower you wouldn't be happy with a 95% refund!

If they are bothered about your custom and want you to use their services again they should offer a full refund.

I don't know whether you're entitled to it though, check the distance selling regulations and their website to see if they match up!

OlliesDad

meeshpeesh wrote: »

It doesn't matter how much was missing, if they'd delivered just a single flower you wouldn't be happy with a 95% refund!

If they are bothered about your custom and want you to use their services again they should offer a full refund.

I don't know whether you're entitled to it though, check the distance selling regulations and their website to see if they match up!

Distance Selling Regulations would not apply as the items are perishable.

I would say that you would be entitled to a full refund under SOGA, however the goods should be made available for them to collect.

Guardsman

With the 50% refund I would buy her something with roots, that way she can appreciate it's beauty for years to come.

piglet25

Out of interest, which website is this?

Guardsman

piglet25 wrote: »

Out of interest, which website is this?

It's moneysavingexpert.com no need to thank me:beer:

Hezzawithkids

Wasn't Gold Crown Flowers was it? I posted a Vent about them last year.

I ordered a bouquet of dozen mixed roses from their website to deliver to en elderly relative who lives some distance from me. I chose roses as they have a special significance for her. She rang to thank me for the carnations. I contacted Gold Crown who demanded photographic evidence before offering any compensation or explanation. I explained that the recipient didn't even possess a camera let alone the means to send me (or them) a photo and besides I didn't want her to be disturbed, it was my complaint. They told me there was nothing they could do without a photo, and offered to send another bouquet. Eventually - after much to-ing and fro-ing - I told them where to shove it was have been telling everyone I know not to use them. I also reported them to the florist trade federation (cant remember the name of the organisation) for good measure but never heard anything back from them.

anwen01

thank you for the advice, the company involved was eflorist.co.uk. I'd never use them again