broke down in asda

bazster

atilla wrote: »

Arrogant?

You had a run in with him?

From my experience that's a bit of a harsh call.

Not personally no, but I've read enough accounts of the brush-off people get when they complain to him about his parking Nazis.

taffy056

His brush offs do tend to be on the arrogant side, but I suspect it's his staff doing it and he has no knowledge of this at all. The more people who complain to the retailers and service providers the better IMO , don't understand people once they have looked on the net even considering wasting energy on the parking companies. I know keeper liability is here but a simple I deny this alleged debt is owed is all that is needed now.

trisontana

Asda head office staff have no clue regarding parking matters. It took three emails from me to get them to admit that a couple of car parks I complained about were nothing to do with the council but were owned by Asda.

[Deleted User]

You have to remember some people are still scared. My old grandparents would pay twice if they were told to!

In addition to this I know many people that will just pay and some feel that it's only "moral" to pay.

Being honest I am glad it's here because I like a space when I go shopping, and if everyone were to be let loose - god I'd have to do all my shopping online :-)

Nozone

ROFL the picture shows your car on a tow truck?

If that is true it is hilarious!

Also just completely ignore it!

Half_way

Ignore for a little bit, then when the threats start to arrive then take action against the local ASDA, tell the local ASDA that unless their agents cease sending you threats you will consider taking action against them ( the local ASDA) for harrasment ( as they are respnsable for the actions of their contractor) , also tell them that you are extremly unhappy with the way that you have been treated by staff acting on behalf of the local ASDA, and you will be sending an open complaint letter to the local press and media to further highlight this.

You should also mention that the local ASDA branch is responsable for the actions of their agents, and staff ( ie the parking company) the charges are not legaly enforcable as they are punitiave. and you should expect the local ASDA branch to re-fund anyone who has been worngfully charged in the car park.

you could try a complaint to the CEO, but from what ive read on here that just gets shoved under the carpet, and people who complain up high just get fobbed off.

atilla

bazster wrote: »

Not personally no, but I've read enough accounts of the brush-off people get when they complain to him about his parking Nazis.

Definitely the underlings doing the replies. I can confirm that most, if not all, of those who work in the relevant department haven't a Scooby on the subject...and I include Trading Law in that.

As for the man himself, always comes across as a pretty decent sort of chap when I've met him and he does NOT appreciate managers abusing their position to take it out on 'the little guy'.

torontoboy45

atilla wrote: »

Definitely the underlings doing the replies. I can confirm that most, if not all, of those who work in the relevant department haven't a Scooby on the subject...and I include Trading Law in that.

As for the man himself, always comes across as a pretty decent sort of chap when I've met him and he does NOT appreciate managers abusing their position to take it out on 'the little guy'.

then mr clarke needs to do the 'I'm here to chew bubblegum and kick a**. and guess what? I'm all outa bubblegum' approach, identify who amongst his staff waved this one through and do a bit of briefing. the buck stops.....

I have to say: this example is truly hysterical and something I've never heard of before.

other responses have told the OP not to pay. I do the same.

absolutely ridiculous.

The_Slithy_Tove

atilla wrote: »

Definitely the underlings doing the replies. I can confirm that most, if not all, of those who work in the relevant department haven't a Scooby on the subject...and I include Trading Law in that.

As for the man himself, always comes across as a pretty decent sort of chap when I've met him and he does NOT appreciate managers abusing their position to take it out on 'the little guy'.

Then mark the envelope "Private & Confidential", in which case it'll get to him. But don't ramble - get straight to the point in as few, concise sentences as possible. These are busy people and won't read beyond the first sentence or two if no point is being reached. The detail can be added at the end as supporting material, for when he's decided someone needs to deal with it (and report back).

atilla

torontoboy45 wrote: »

then mr clarke needs to do the 'I'm here to chew bubblegum and kick a**. and guess what? I'm all outa bubblegum' approach, identify who amongst his staff waved this one through and do a bit of briefing. the buck stops.....

I have to say: this example is truly hysterical and something I've never heard of before.

other responses have told the OP not to pay. I do the same.

absolutely ridiculous.

Yer, right.
But as the OP does not appear to have contacted Asda yet, how has anyone there waved anything through?