shop assistants

mumblub

Not the same as throwing money down but i had aworker in asda literally throw my food shopping from the conveyor belt to the bit where it stacks..i was :mad: it was so bad i went to manager of store and let them know her attitude was disgusting ..i didnt spend 120 pound for her to toss my food about like it was trash...god i was :mad: for couple of hours after it

vikingaero

Easiest way is for them to place the receipt in your hand and put the money on top.

thriftymanc

As a shop assistant, you just can't win with everyone.

Some customers think you're gross and creepy if you touch them. Other customers think you're rude if you don't touch them.

Some customers want to put their payment directly into your hand. Other customers expect you to spend five minutes picking up a giant mound of pennies from where they dump it on the counter.

Some customers want you to put their change on top of the receipt. Other customers get annoyed if you don't give them the receipt separately.

Some customers like to be asked if they need a bag as they already have their own. Other customers look at you like you're !!!!!! if you ask them if they need a bag as "I'm not going to carry everything home in my bare hands am I?".

Some customers politely say "no thanks" or "yes please" if you ask them if they want the receipt. Other customers ask like you've asked if they want you to crap in their bags and say "what the hell would I want that for?".

Some customers expect you to pack their shopping and are happy to let you do it. Other customers huff and sigh and shout "NOT LIKE THAT" and snatch everything off you (and proceed to pack cans of Coke ontop of their bread).

Need I go on?

meritaten

some assistants have always done it! I find it offensive too. I also dislike a note being placed in my hand and the change dropped onto it - inevitably it falls off and you have to scrabble around for it! BAD staff training!
I have worked in retail and hospitality for about 40 years and still cannot get out of the habit of actually counting out the change into the customers hand, starting with the coins and finishing with the largest note. that way if the assistant has made a mistake it immediately becomes apparent! Call me oldfashioned, but the modern method leaves a lot to be desired! and yes, coins and notes are incredibly dirty!

Middy

There is one customer that throws £2 at me like a missile. If I get her again, I will remove my glasses first so I may get paid damages if it lands in my eye.

There are some elderly customers that are afraid to count the money and ask me to take the money from their purse. I find that uncomfortable to do as I don't like going in other people's purses. When I do have those customers, I show what I have taken out so for example if their shopping came to £9.42. I either show a £10 note or £10.42.

NBLondon

thriftymanc wrote: »

As a shop assistant, you just can't win with everyone.

Plus you're sometimes squeezed between what the corporate training manual says and what the individual customer wants.

I try to respond politely when I'm asked but as long as the assistant actually wakes up and listens to the answer.

Do you need a bag? No thanks, I've got some here.

Do you want help packing? No thanks. And if I've said that - don't start helping afterwards.

Come to think of it. When there's a conveyor, I put things on it in the order I want them for packing (heavy first for bottom of bags; all cold stuff together) so please could it come off in the same order?

fluffnutter

I think it must be just you, OP. They're more than happy to touch my hands.

Middy

Then we get customers that their shopping comes to say £25.08 and handed you two £20 notes. I ask them do they have 8p, 10p, 20p etc so I can give them two notes back as change. You can see they have loads of coins and they say no. When I give them their £14.92 in change, they give me a dodgy look. In my mind I am thinking 'well its your problem for being lazy'

fluffnutter

NBLondon wrote: »

Plus you're sometimes squeezed between what the corporate training manual says and what the individual customer wants.

I try to respond politely when I'm asked but as long as the assistant actually wakes up and listens to the answer.

Do you need a bag? No thanks, I've got some here.

Do you want help packing? No thanks. And if I've said that - don't start helping afterwards.

Come to think of it. When there's a conveyor, I put things on it in the order I want them for packing (heavy first for bottom of bags; all cold stuff together) so please could it come off in the same order?

Couldn't agree more, particularly with regard their actually listening to your answer. I find my local Co-op the worst. Despite their corporate policy (apparently) of not having bags on the counter and always asking if you need one, every time I go in they start stuffing my shopping straight into the bag they have ready to their side. I then go through my spiel of 'I don't want a bag, thanks', 'I've got my own bag, thank you', 'I don't need a bag, thanks', 'I DON'T WANT A BAG'. They're deaf to it, really they are. On a number of occasions they've completely ignored me and just passed me the bag whilst looking at me with the dull gleam of idiocy in their eyes. I then take all my shopping out of the bag I didn't want and put it in my own bag. It must annoy the people waiting behind me in the queue no end!

If they do manage to listen and hear my 'I don't want a bag, thanks', they seem personally affronted. I'm always asked 'Are you sure?' as if I've changed my mind in the split second between our two utterances. When I then say 'yes, I'm sure thanks', they go 'oh' as if I've just slagged off their dead grandma.

Middy

NBLondon wrote: »

Plus
Come to think of it. When there's a conveyor, I put things on it in the order I want them for packing (heavy first for bottom of bags; all cold stuff together) so please could it come off in the same order?

Halfway along a £80 shop of goods, customers put potatoes and heavy things 'Could you scan my dishwasher salt next' when its bloody buried under lots of things.:mad: