Icesave account ... Account holder opinions/experiences would be greatly appreciated.

[Deleted User]

I am considering opening an "Icesave" online savings account, and would love to hear account holder opinions/experiences please. Do you recommend this account, and this foreign bank? Many thanks in advance for your help. :money:

cambsman

OK. application process was slower for me than i remember ING being (in 2003) or ICICI, but other than that everything ok (as was/is case with ING/ICICI), always able to log on, transfer funds, recieve interest etc.

MJMum

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[Deleted User]

Thanks - Have either of you ever had to speak to customer services; and if so, are they helpful; and are they english?! (I assume they are)..

raider

Opened an account last November, welcome pack came within about 2 days. Transferred £10 from 2 linked accounts, money arrived bang on time. Asked a question by email in November, took about 10 days for a response (no surprise, as I knew they were really busy).

Needed a question answered about 2 weeks ago, called them and they answered within 3 rings, with the answer I was looking for. Emailed them the following day with a further non-urgent question and they responded within 24 hours.

Recently transferred a 6 figure sum into the account without any complications.

So far I'm very happy with their service and would recommend them to anyone.

Hope that helps!

oldagetraveller

No problems whatsoever in opening and running the account. Customer Services are based in the UK, NE England possibly. I suspect that was the regional accent of the people I have spoken to. Initially it took a while for the call to be answered but it's possibly improved now.
E-mails are answered usually without too much delay.
Money transfers in my experience have been completed in 2 working days. Only paid in so far so can't comment about withdrawals.
I would recommend.

DawnW

No problems here. I think the account opening process was a bit slow initially, due to loads of people wanting to open accounts, but I had no problems, and the account works just fine.

[Deleted User]

:T Thanks folks; I appreciate it. More opinions would be great...:D

david78

I have had no problems. Set-up of the account was very quick. No ID documents to send. The only thing I have noticed is it takes a few minutes for the website to respond when taking money out. I have not needed to speak to them on the telephone yet.

chesky369

I agree, my experience has been pretty positive thus far, but I've yet to pass money out of the account.
But how many opinions do you need?

calisto

raider wrote: »

Recently transferred a 6 figure sum into the account without any complications.

I will soon be doing the same, and would like to pay my bank £20 to transfer using CHAPS in order not to lose so much interest. I notice Icesave want funds to go in via direct debit.

Did you do a CHAPS transfer, and was it any hassle? Or if direct debit, how many days interest did you lose?

Thanks