My Bank closed my Business account,claiming I was rude!!!!!!

ChiefGrasscutter

chanz4 wrote: »

People are not there to be abused at their place of work

The problem is that some staff and indeed the management take advantage of this.
So you can be fed a total pack of lies deliberately and knowingly by the staff and should you promptly call them a load of lying toads - that is abuse and it becomes your fault.

The problem has become widespread in all manner of retail interactions. We see it in call centres of all types: I've been assured something would happen and clearly the financial call centre rep put the phone down and did nothing - unfortuntely for them I was recording the telephone call precisely because I suspected this would happen.
We see it in shops claiming that the stock will be "in tomorrow" - when actually their neither know nor care when the stock will be in - and it certainly will not be tomorrow.

Edit:
I have a problem at the moment in respect of payment in a corporate environment, being polite and helpful has got me nowhere, and this happens each year - so yet again it will be a letter to the group chief exec telling him to fking sort it.

trikidy

If you need anyone to withdraw the money for you and um look after it, I can help!

jjlandlord

chanz4 wrote: »

People are not there to be abused at their place of work

That's true.
There's a small minority of people who will always be troublemakers, but most of the time when people get angry with a company they are customers of it's because the company acted like c...
Better service = less abuse.

Allabout wrote: »

LLoyds TSB.

For the journey

richardmk

I always find Lloyds to be very business like, from time to time you might get someone who is not very helpful, but if that happens you ask to speak to someone else. There is a difference between raising an issue assertively and politely and being aggressive.

chanz4

MABLE wrote: »

Try working in a complaints dept for 9 years. I can you all about abuse.

I work for a revenue protection unit, catching people stealing

JuicyJesus

jjlandlord wrote: »

That's true.
There's a small minority of people who will always be troublemakers, but most of the time when people get angry with a company they are customers of it's because the company acted like c...
Better service = less abuse.

Not necessarily. Some people are just not happy when not everything goes exactly their way, and take it out on the unfortunate CSR.

There is no reason to shout at someone in a customer facing role unless they themselves are being similarly abusive. Period. If you can't behave like an adult then don't expect other people to tolerate it.

jjlandlord

JuicyJesus wrote: »

Not necessarily. Some people are just not happy when not everything goes exactly their way, and take it out on the unfortunate CSR

isn't what I just said?

Anyway, a 'CSR' who knows his job (not many do) should deal with conflict in a professional way, knowing that it is not personal, instead of being offended.
Raised voice is perfectly normal in some circumstances, one should defuse the situation.

At the end of the day, as the face of the company you get the same respect the company showed the customer.

meer53

jjlandlord wrote: »

isn't what I just said?

Anyway, a 'CSR' who knows his job (not many do) should deal with conflict in a professional way, knowing that it is not personal, instead of being offended.
Raised voice is perfectly normal in some circumstances, one should defuse the situation.

At the end of the day, as the face of the company you get the same respect the company showed the customer.

I really do take offence at the "not many do" comment. The people who do not know their job are in the minority.

I have had abuse aimed at me personally, and have been very offended. It was not because i don't know my job, it was because a customer objected to the fact that we had declined a transaction because he didn't have enough money in his account. I never raised my voice, but after being called a c**t more than once i cut him off. He then called back to complain about my attitude :eek:

Dealing with people like that in a professional way is extremely difficult.

lolavix

I've closed a fair few accounts over the years, and I can take most abuse. Many people seem to think they have the right to talk to people like absolute crap! TBH it's not worth the hassle.

Either way, even if someone isn't abusive, a bank has the right to close their account if they want to.

Pound

Maybe call up and apologise?