Travelodge Room Issue

pulliptears

OlliesDad wrote: »

Did you actually stay at the hotel or did you go elsewhere? Were you offered the option of a refund instead of staying?

Just what I was about to ask. Surely if you stayed in the Hotel for the 3 nights you can't reasonably expect Travelodge to refund the stay in full?

paddyrg

First night up and leave after a long journey, maybe you'd have a case, but if it was untolerable, you wouldn't have tolerated it and gone elsewhere. As it is, you seem to have accepted it by staying for the whole period, despite there being many other hotels in London to try, and many websites which advertise heavily for last minute rooms in hotels.

By accepting the services, I'd rather say you should be prepared to pay for them

kennyfong

I think paddyrg got a good point and that's what Travelodge [and a judge] might be likely to put forward.

However, it's pretty much common sense that booking a hotel at the last minute is likely to be more expensive.

The argument put forward by the OP is that by not fulfilling the contract and not giving notice that the contract will not be performed [in full] the OP has lost the chance to make an alternative booking. I agree. The consequential loss comprises:

1. Difference in price between advance booking [April] and last minute booking

2. Loss of enjoyment of holiday - would you want to spend your vacation time looking for last minute hotels instead of sightseeing?

3. Relocation costs [e.g. taxi from hotel to another hotel]

To accurately determine the quantum of damages you would have had to actually move to another hotel of a similiar standard [e.g. PI], pay for it [and the taxi to get there], get the travelodge refund, and sue for the difference.

I think I would ask for the first night refunded and 50% off the subsequent nights. I think that might make me appear more reasonable if it did get to court. If presented with an offer of either the first night off or 50% off I would take it.

McKneff

I dont understand what you mean when you say family/twin.

There are 3 choices of rooms at Travelodge on the drop down menu

Double Double bed
Twin 2 single beds.
Family Double bed and a sofa bed.

And also disabled rooms.

There is no such thing as a family/twin choice.

I have read your letter to the hotel. Why did you not just take the family room.
A double bed for 1 person and the sofa bed for the other person..........
My OH and I have often done this. The sofa beds are really comfy.

There is absolutely nothing wrong with disabled rooms either, in fact the rooms are much bigger than regular rooms.

To be quite honest, I think you are being far too picky

lucy03

The disabled room might need clarifying as well in my opinion.

I've stayed in a Travelodge and the only room was the room fitted out for those with accessibility problems. This was fine, but more importantly, it did contain two beds in the room that I had. If the room they offered was actually a twin room, I'd have personally thought they could argue that they fulfilled the contract.

The only difference that I can recall was that the work surfaces were at a different height and the bathroom was much larger so that a wheelchair could get in.

somethingcorporate

No chance of getting a full refund if you still got the benefit of staying there.

I think you'll be lucky to get 50% (and I think this is much more reasonable).

paddyrg

kennyfong wrote: »

However, it's pretty much common sense that booking a hotel at the last minute is likely to be more expensive.

Surprisingly not, last minute bookings throw up all kinds of deals. I was working at Tower Bridge on the Olympics opening ceremony night - got a 4* hotel for £76 on the day. Hotel rooms are more perishable than lettuces in the sun, if unsold for a night, they're valueless, so they will sell at just about any cost.

andyrules

McKneff wrote: »

I dont understand what you mean when you say family/twin.

There are 3 choices of rooms at Travelodge on the drop down menu

Double Double bed
Twin 2 single beds.
Family Double bed and a sofa bed.

And also disabled rooms.

There is no such thing as a family/twin choice.

I have read your letter to the hotel. Why did you not just take the family room.
A double bed for 1 person and the sofa bed for the other person..........
My OH and I have often done this. The sofa beds are really comfy.

There is absolutely nothing wrong with disabled rooms either, in fact the rooms are much bigger than regular rooms.

To be quite honest, I think you are being far too picky

He means that on the booking form the family room option sometimes contains a separate, additional choice of making it a twin room - ie 2 full sized beds.

If that is what he chose then it isn't reasonable to expect one of you to sleep on the sofa.

The disabled rooms, whilst being spacious, have no bath but a walk-in wet room, which leaves the floor sopping. Maybe he didn't like that arrangement.

McKneff

andyrules wrote: »

He means that on the booking form the family room option sometimes contains a separate, additional choice of making it a twin room - ie 2 full sized beds.

If that is what he chose then it isn't reasonable to expect one of you to sleep on the sofa.

The disabled rooms, whilst being spacious, have no bath but a walk-in wet room, which leaves the floor sopping. Maybe he didn't like that arrangement.

Well, that's a new one on me, I have never seen it on a booking form ever, and ive stayed in a lot of Travelodges. A twin room means 2 single beds to me and is widely accepted to be so.

Mind, never again, after a monumentously disgusting stay in Quayside Travelodge it's been Premier Inn every time now.
Can't fault them.

Mark_Hewitt

Travelodge don't have twin rooms indeed. They have rooms with a double bed, then a sofa which can be made up as a bed .Was there no sofa?