Travelodge Room Issue

ajones456

I have recently returned from a trip to London and we stayed in a local travelodge. We booked everything online and selected a "Family Room" with the "Twin" option selected - this was back in April.

Upon arriving at the hotel we checked in and went to the room, once we got to the room we found a double bed, so we went back to the hotel desk and informed them that we booked a twin room and were told "We don't have those" I shown the receptionist my booking confirmation and she went to speak to a manager.

The manager came back and said that all they have is a disabled room where everything is lower, again this was not what we were after.

We were basically told "This is all we have, take it or leave it". I am a bit disappointed by this as we booked the twin room for a reason, and it wasn't cheap (£300) for 3 nights. I am wondering if there is anyway I can claim anything back as they didn't provide what they said they would. Had they called me the day after my booking and told me there was no twin option I would of cancelled and gone to another hotel.

Advice and any direct company contact details if you have them would be amazing.
Thanks.

visidigi

What has happened regards this between April and now?

Have you been speaking with them about this or not?

[Deleted User]

Hi,

visidigi wrote: »

What has happened regards this between April and now?

think OP means he booked it in April and has just recently been to London.

ajones456

Yes, I booked the room in Apr and went to London last week.

Looksguywalker

visidigi wrote: »

What has happened regards this between April and now?

Have you been speaking with them about this or not?

They've been waiting to take their trip to London and check in to Travelodge.

andyrules

I would write to the Sleepy Hollow address and ask for a refund as they clearly failed their own instructions. But good luck with that one, TL are notoriously good at not responding to your actual query/complaint, if indeed they respond at all. Don't bother with the email address as you will definitely get a template style response. If you're lucky they will send you vouchers.

Interesting complaint as I always tick that option and have been unable to find it recently. I wonder if the twin option has been completely removed.

TL and PI do seem to have a strange policy on twin rooms, ie it's either pot luck or one of you gets to sleep on the tiny sofa!

tango

Same happened with me . Travelodge in my experience are not as good as PremierInn and I won't be using them again

2010

I would write giving the facts and what you expect from them now.
They did not provide what they were supposed to and therefore breached their contract.
Send it recorded delivery and give them 3 weeks to reply.
If after that time they have not replied, send another recorded delivery letter with a copy of the first letter, and give them 3 weeks (name the date) to respond or you will issue a small claims summons for the full amount.

If they fail to respond by that date, go to money claims online and issue the summons.
This WILL work.

ajones456

Many thanks for your advice. It annoys me that had they phoned I'd of canceled it and gone to a different hotel, by the time we found out it was too late to even look around.

Here's a draft: Any Additions that can be made?

To whom it may concern.

I am writing to you about a recent stay I had at your London Fulham branch spanning from Wednesday 19th September till Sunday 23th September booking reference: XXXXXX. You will see from the booking reference or from the attached screenshot that your website confirmed us to have selected a “Twin Room”, however when we arrived at the hotel this was not what we got. We were offered a family room with a double bed and pull out bed, again not what we had paid for. Your staff were as helpful as possible but could only offer me an easy access room which again is not what I was after nor what I had confirmed to be having.
Had your hotel called me prior to my arrival within a reasonable amount of time I would of happily cancelled the room and gone somewhere else, this, however was not the case. I was left in the dark and was not given any information.
You are in breach of a contract created between ourselves in that I paid over £300 for the accommodation you simply could not provide; as such I am requesting a full refund to the value of £342.95 plus any compensation you feel appropriate given the circumstances.
I have sent this letter recorded and expect a response within three weeks at the latest, you can find my contact information below.


Yours Faithfully,


XXXXXXXXXXXX
Address: XXXXXXX
XXXX
XXX
XXXX
Email: xxxxxxxxx

bod1467

"would have" not "would of".

OlliesDad

Did you actually stay at the hotel or did you go elsewhere? Were you offered the option of a refund instead of staying?