What's the best way to complain about the AA???

bettyboo333

custardy wrote: »

No,I said you cant afford not to.
You cant have it both ways.
you dont want to/cant pay for the service you wish,but wish to berate the AA for not providing you with the service free

I think you misunderstood me I did upgrade to relay which states that you can be towed to any destination in the Uk, but AA decided that night that 50 miles was the maximum they would take us I'm finishing this here as all I wanted was advice and not criticism I did pay out for the cover that I thought would be sufficient for me and my situation!!::(

custardy

bettyboo333 wrote: »

I think you misunderstood me I did upgrade to relay which states that you can be towed to any destination in the Uk, but AA decided that night that 50 miles was the maximum they would take us I'm finishing this here as all I wanted was advice and not criticism I did pay out for the cover that I thought would be sufficient for me and my situation!!::(

you upgraded at the point of need
not the same as having the cover in place

Joe_Horner

Honestly never thought I'd click "like" on one of custardy's posts

JQ.

In future try AutoAid, much much cheaper than the AA and gives you the 5* full recovery package for £38 per year, as recommended on MSE.

bob_a_builder

he had a look at the engine and stated that it was a small fault but as it was saturday evening he could do nothing for us

Do the A A's T&Cs say that they only offer roadside cover "when the shops are open"

I doubt it !

bettyboo333

Will people stop the picking and bickering I know that I should have better cover in place if I travel anywhere now so please stop having a dig at me, will remember to never post on this thread again!! Thanks for the tip about the Auto aid xxx

custardy

bob_a_builder wrote: »

Do the A A's T&Cs say that they only offer roadside cover "when the shops are open"

I doubt it !

they will have a limit of time at the roadside for repair
So without a required part,on some repairs thats it

Torry_Quine

bettyboo333 wrote: »

Will people stop the picking and bickering I know that I should have better cover in place if I travel anywhere now so please stop having a dig at me, will remember to never post on this thread again!! Thanks for the tip about the Auto aid xxx

We were only answering what you asked though. You didn't have much cause for complaint but thought we'd all agree that you'd been hard done by. We all make mistakes and hopefully you and others will learn from this one.

rxbren

For someone who said they were not making there illness a major point you sure did bang on about it in most of your posts

molerat

bettyboo333 wrote: »

I think you misunderstood me I did upgrade to relay which states that you can be towed to any destination in the Uk, but AA decided that night that 50 miles was the maximum they would take us I'm finishing this here as all I wanted was advice and not criticism I did pay out for the cover that I thought would be sufficient for me and my situation!!::(

All in the original t&cs you would have received

If you’re not an AA Member or don’t hold the relevant level of cover:
If you are not entitled to any AA Breakdown Cover services or you are not, at the time of the breakdown, entitled to the particular assistance service(s) you require, the AA may still be prepared to provide the required assistance. However, if so, in addition to paying the usual premium for the relevant AA Membership cover, a supplementary premium will be payable.
In addition, if you have broken down and require, but don’t have, Relay (and the AA is prepared to upgrade your AA Membership to include this) the AA is entitled to limit the distance of the recovery under Relay on this occasion. The maximum mileage will be notified to you when you request assistance and you will be charged for any recovery provided in excess of this mileage.

Simply put you did not pay for the level of cover suitable for your needs. I would never dream of not having full recovery for a long journey, it is just not worth the risk. Autoaid would not have done you much good unless you could come up with the cash to pay for the recovery at the time.