Try Me Free Hunt

littlebluebird

Venus mbg is definitely not happening for me!

I wrote a letter to them after 6 weeks of no response. Then complained on their fb page (and I'm sure others on here did as there were several complaints). They sent a message to contact them, I did. A few emails back and forth with 'we'very referred you to the correct det. But still nothing! Contacted them again and got an alleged direct email but still no reply!

I suppose I wouldn't mind so much except for the fact that I will never buy the blades for it as they're way too expensive, so it ends up being an 11 pound disposable razor. :rotfl:

Discodee

CupofTea wrote: »

I've not seen the promotional packs of Kinder Bueno anywhere. Where are they normally found?

Hiya sorry this is late, have just seen the post. I got mine in Home bargains HTH

prernakapoor

Crabman wrote: »

I paid £5.50 for the 2x250g pack at Tesco which is the maximum they'll refund. Only sent mine off a couple of days ago but will update here when the refund is received.

Meanwhile, here are the terms from their website:

"The refund will be made to the value shown for the Douwe Egberts ground coffee purchase detailed on the original itemised till receipt, to a maximum of £3.15 for any 200g pack and £5.50 for any 2x250g pack, plus 2nd Class postage (to a max of 53p). The refund will be made by cheque to the name shown on your application."

http://www.douwe-egberts.co.uk/lovemeorimfree/

I hope they get back to you and refund the outstanding amount.

So...I got a call from the Douwe Egberts customer care team who gave me another number to call for the company that is running the promotion for them. I called them and after much discussion they agreed to send me the balance amount due to me. It's been a week and I'm yet to receive the new cheque.

They had incorrectly processed a refund for the wrong product even though I sent them the outside packaging of the product I was claiming a refund for. In fact, they processed a Douwe Egberts product from my receipt that wasn't even part of the promotion product range.

harvestmoon

Hi
I've bought the product and cut the flash off. Unfortunately hubby has binned the rest of the box and recycling bins have been taken.
Can anyone please post the link so I can send it all off?
Many thanks in advance.

m1kjm

harvestmoon wrote: »

Hi
I've bought the product and cut the flash off. Unfortunately hubby has binned the rest of the box and recycling bins have been taken.
Can anyone please post the link so I can send it all off?
Many thanks in advance.

There's not a link to be had!

The ts and cs have been typed out earlier on the thread.

Claire_Alex

I emailed Venus again and got this response

Hello

Sincere apologies for the continued delay.

This has been sue to circumstances beyond our control, and we now have a team in place to handle the outstanding cases.

All refunds are being processed now, so it should be arriving in the post with you soon.

Freebie_Freak

OTE=Discodee;67184765]Hiya sorry this is late, have just seen the post. I got mine in Home bargains HTH[/QUOTE]
Found recently in both Tesco and Sainsburys confectionary aisle.

harvestmoon

m1kjm wrote: »

There's not a link to be had!

The ts and cs have been typed out earlier on the thread.

Thanks for that.
I asked because I couldn't find the earlier thread and hoped that someone might be able to help!

m1kjm

harvestmoon wrote: »

Thanks for that.
I asked because I couldn't find the earlier thread and hoped that someone might be able to help!

Here's the earlier post, credit to kunster:

Try Alpen now and claim your money back:


To claim your full Alpen refund please send us the following:



1. Your original itemised till receipt (highlighting your Alpen Muesli purchase) dated between 01/10/2014 and 30/11/2015.

2. The 'TRY ME FREE' flash cut from the top of this pack.

3. A short letter (no less than 15 words) describing your Alpen taste experience along with your name and full address in block capitals (please write legibly).



Send your claim to: (UK Claim: Alpen Taste Challenge, PO Box 83, Knighton, Llandrindod Wells, LD1 9BE) (ROI Claim: Alpen Taste Challenge, PO Box 11430, Dublin 15). Claim must be received by 07/12/2015. We'll send you a cheque for a full refund for your purchase only (no postage will be refunded) within 28 days from receipt of a valid claim.





Terms and conditions

1. This promotion is open for purchases of promotional packs until 30/11/2015. Claims must be received no later than 07/12/2015. Purchase is mandatory.

2. The promotion is open to residents of the UK (England, Scotland, Wales and Northern Ireland) and Republic of Ireland, aged 18 or over, but not employees or their immediate families of Weetabix Limited (the 'Promoter'), it's agents, or anyone professionally connected with the promotion..

3. In order to participate in the Alpen Try Me Free promotion you must purchase a qualifying pack of Alpen Muesli or Alpen Porridge (Muesli: Original 750g & sachets 7 x 50g; No added sugar 560g & sachets 7 x 41g; Raspberry & Apple 560g; Dark Chocolate 625g. Porridge 6 x 40g: Fruit & Nut; Raspberry, Apple & Raisin). Qualifying products will feature a 'Try Me Free' flash on pack and details of how to claim.

4. The Alpen Try Me Free promotion is limited to one application per household for a single refund regardless of the product purchased (either Alpen Muesli or Alpen Porridge).

5. To receive the refund you will need to mail in the ‘Try Me Free’ flash printed on the top opening flaps of the promotional pack, along with a 15+ word statement detailing what you thought of the taste and include the original itemised till receipt, dated within the promotional period, 01/10/2014 – 30/11/2015 to: (UK Claim: Alpen Taste Challenge, PO Box 83, Knighton, Llandrindod Wells, LD1 9BE) (ROI Claim: Alpen Taste Challenge, PO Box 11430, Dublin 15). To be valid, claims must be received by us by no later than 07/12/2015.

6. You will receive the refund in the form of a cheque which will be made payable to the original claimant. Cheques are non-transferable and cannot be reissued for any reason. The purchase values will be determined by the value shown on your till receipt up to a maximum value of a £2.79/€3.99 for Alpen Muesli and £1.99/€3.38 for Alpen Porridge. Please allow 28 days for delivery of your refund from receipt of a valid claim.

7. Claims submitted with insufficient postage will have the postage deficit and Royal Mail surcharge deducted from their refund. If the total refund becomes a negative figure, no refund will be issued.

8. Damaged, illegible, misdirected, late or defaced claims or till receipt will be rejected.

9. No bulk or third party claims will be accepted. Only original cut-out flashes from promotional packs sent with a valid original itemised till receipt dated within the promotional period along with a 15+ statement detailing what you thought of the taste, will be accepted.

10. Receipt cannot be returned. No responsibility can be accepted for claims or refunds that are lost, delayed or damaged in the post. Proof of posting is not proof of receipt. Photocopied receipts will not be accepted.

11. Your statutory rights are not affected.

12. In the event of circumstances outside the reasonable control of the Promoter, the Promoter reserves the right to withdraw this promotion or amend any of its details if circumstances make this unavoidable but will use all reasonable efforts to minimise the effect to the participant to avoid consumer disappointment.

13. Details of rejected claims will be kept during the promotional period and for 12 months thereafter.

14. Your personal details will only be used for the purposes of administering this promotion and for no other purposes. For more information on our privacy policy, please visit: http://www.weetabix.co.uk/weetabix-food-company/privacy-policy

15. This promotion is subject to English Law and its parties submit to the exclusive jurisdiction of English law.

harvestmoon

Thank you.
I really appreciate your assistance!