Cancelling TalkTalk after 2 days

TalkTalk

Hi Louface,

It does seem like this issue does require some further investigation.

If you tweet us @TalkTalkCare or join the TalkTalk Members Forum we can investigate in more depth. If the Disconnections have now satbilised I would assume (as i dont have your line details until you register for the forum) that our equipment has reduced the speed slightly to give more stability, which would also explain the slower browsing.

If you contact us via the above methods we will be able to look into this.

In regards the Code of Practices referenced by Diamonds i noticed the URL they have posted relates to the Code of Peactice for Ex-Tiscali customers only. At the time Tiscali was aquired by TalkTalk there were seperate terms for each service. Ex-Tiscali customers visting the TT website are directed to Tiscali based information relevant to their services, based on their browsers cookies. As you are a new TT customer this is comepltely irrelevant to the service you reiceve and the information you have quoted from the TT website is relevant and accurate for your line. If Diamonds clears the browsers cookies it should present an interim page that neither of you are seeing. This page questions whether you orignally signed up with Tiscali or TalkTalk and then sets the browser cookies to reflect this on future visits. There is nothing sinister about this but merely accurate information for the different products and customer types on TalkTalk. No matter which link to the Code of Practice is used the browser cookies redirect to the relevant CoP for your service.

Regards

Mark
TalkTalk Online Community Department

LouFace

diamonds wrote: »

Says you have a thirty day trial, i posted it above^

No, not the trial, the cooling off period. One of the pages says you have a 10 day cooling off period, the other says 14. I'm just trying to work out if you opened the same link twice by mistake.

LouFace

TalkTalk_Company_Representative wrote: »

Hi Louface,

It does seem like this issue does require some further investigation.

If you tweet us @TalkTalkCare or join the TalkTalk Members Forum we can investigate in more depth. If the Disconnections have now satbilised I would assume (as i dont have your line details until you register for the forum) that our equipment has reduced the speed slightly to give more stability, which would also explain the slower browsing.

If you contact us via the above methods we will be able to look into this.

In regards the Code of Practices referenced by Diamonds i noticed the URL they have posted relates to the Code of Peactice for Ex-Tiscali customers only. At the time Tiscali was aquired by TalkTalk there were seperate terms for each service. Ex-Tiscali customers visting the TT website are directed to Tiscali based information relevant to their services, based on their browsers cookies. As you are a new TT customer this is comepltely irrelevant to the service you reiceve and the information you have quoted from the TT website is relevant and accurate for your line. If Diamonds clears the browsers cookies it should present an interim page that neither of you are seeing. This page questions whether you orignally signed up with Tiscali or TalkTalk and then sets the browser cookies to reflect this on future visits. There is nothing sinister about this but merely accurate information for the different products and customer types on TalkTalk. No matter which link to the Code of Practice is used the browser cookies redirect to the relevant CoP for your service.

Regards

Mark
TalkTalk Online Community Department

Hi, I have already been twittering with the TalkTalkCare for a few days. The disconnections have reduced immensely (not entirely, as it disconnected twice yesterday), but that was before I went about connecting the router to the test socket etc.

I am still experiencing slow/unresponsive browsing, and this has been happening since day one, before I even enquired about fixing the problem.

I have attempted to join the TalkTalk members forum, but apparently my phone number/account number are not in your database.

TalkTalk

Hi Louface,

The TT Members Forum and the twitter feed are amanged by the same department so its sort of a 6 of one and half a dozen scenario. However in order to regsiter on the TTMF you first need to send your details to the Contact Us Form (theres a red message on the first page of the TTMF advising you need to comeplte this step before you register). This is why you have received the error.

If you are being supported via twitter feel free to continue your contact there. The Twitter support staff may as you to complete a standard form to confirm some further information and also for you to complete Trace Rts to specific sites so we can analyse the results. This is commonplace for browsing issues. You may also want to try lowering the MTU value in the router, further details on MTU can be found here

http://help.talktalk.co.uk/app/answers/detail/a_id/2101/kw/MTU

Regards

Mark
TalkTalk Online Community Department