Help - Cant Cancel Contract

thescouselander

I am an Orange customer and my contract has come to an end. I'm not happy with the network and want to leave but I cant get through to cancel the contract. Ever since the iPhone5 announcement the website has not been working and the phone lines are completely jammed.


Does anyone know how I can get through to them short of writing them a letter?

Quentin

You may as well write (recorded delivery) as the longer you leave it the more it will cost you!

Silk

Agree with Quentin ...then theres no arguments later

You could email and then follow up snail mail

grumbler

Silk wrote: »

...You could email and then follow up snail mail

thescouselander wrote: »

... Ever since the iPhone5 announcement the website has not been working

sorry, email us isn't available

We’re sorry but we aren’t able to answer your emails currently, so please don’t use the button below. If you need to speak to us, you can call us using the details on the left of the page.

..................

Silk

How daft is that :rotfl:

Well would still send an email [EMAIL="customer.services@orange.co.uk"]customer.services@orange.co.uk[/EMAIL] and then follow by a letter

SimonD316

I've managed to get through to upgrades twice today to sort out issues. You should be able to get through, but it will just take some patience.

thatsean

Write a letter, it will take all of 1 minute and with the record delivery will cost less than £1. Not the toughest gig really.

diamonds

1 minute ? its Orange not a infomercial operator on the other end taking a sale.

thatsean

I dont think call answering times affect the speed of writing a letter much.....

diamonds

Email [EMAIL="executive.office@everythingeverywhere.com"]executive.office@everythingeverywhere.com[/EMAIL] telling them normal Orange email customer services have been apparently been closed down as notified on the Orange website so you have emailed them to help where customer services couldnt/wouldnt.

thescouselander

diamonds wrote: »

Email [EMAIL="executive.office@everythingeverywhere.com"]executive.office@everythingeverywhere.com[/EMAIL] telling them normal Orange email customer services have been apparently been closed down as notified on the Orange website so you have emailed them to help where customer services couldnt/wouldnt.

Thanks, I'll give that a go.