buyer wants to cancel bid

soolin

Do not close the dispute as once closed it cannot be reopened.

You can ask her to pay before you close the dispute, tell ehr to do a bank transfer and as soon as money arrives you will cancel dispute.

Morty_007

NO! You will get your FVF back when the dispute is closed and if you relist and sell the item a second time, your listing fee will be refunded too. Otherwise, she might not pay them once you have closed the dispute and leave you out of pocket. Allow the dispute to run and she will get a NPB strike against her. She needs to realise the implications of what she has done. I would be inclined to email her stating that you will not be closing the dispute and explaining (maybe again?) that you do not offer collection and that this is not offered in your auctions. As the poster above said, leave feedback and feedback response stating exactly what happened.

foxybabe

How do I allow the dispute to run? As at the moment the ball is in my court to let her know whether I will accept her offer. Shall I just reply that I am not closing the dispute and leave it or do I need to contact ebay?

Thanks again for the replies. I think I must have been lucky up to now as all my sales gone ok with just the odd minor hiccup.

jasmineswhiskers

Surely if she's prepared to pay the fees wouldn't it be easier for her to just pay the postage?!?!

frivolous_fay

If you want to punish her... just refuse.

If you don't mind either way... insist on her paying the fees by bank transfer (or whatever) and cancel the dispute AFTERWARDS. Make sure you work out all your fees.

foxybabe

frivolous_fay wrote: »

If you want to punish her... just refuse.

If you don't mind either way... insist on her paying the fees by bank transfer (or whatever) and cancel the dispute AFTERWARDS. Make sure you work out all your fees.

I don't want to punish her but I don't want to be out of pocket. I would have thought, like jasmineswhiskers that it would be easier for her to pay the postage. I also think she needs to realise that you can't bid on things willy nilly without intending to pay. She has only got 2 F/B so maybe she is new to ebay.

frivolous_fay

Sounds like you want to teach her a lesson then

Refuse to cooperate, then, and she'll get a strike, and you'll get your fees - justice all round.

foxybabe

I must admit, it did annoy me the way she just assumed she could collect the item. When I told her it wasn't possible, she said that was the only reason she bid was because she was going to collect, without even asking first!!!! How cheeky is that? lol.

mobyfix

Actually, sorry to disagree but personally I always try to collect... I recently dealt with a few scammers for high price items who were "too busy to see me to collect" mainly because they didn't have the goods...

Why can't the person collect...? probably because of the huge profit making from the postage in order to reduce listing fees...

I think everyone should allow collection ...... As I say in my case my emails surrounding collection saved me about £800 as i discontinued bidding.

Regards

foxybabe

mobyfix wrote: »

Actually, sorry to disagree but personally I always try to collect... I recently dealt with a few scammers for high price items who were "too busy to see me to collect" mainly because they didn't have the goods...

Why can't the person collect...? probably because of the huge profit making from the postage in order to reduce listing fees...

I think everyone should allow collection ...... As I say in my case my emails surrounding collection saved me about £800 as i discontinued bidding.

Regards

I'm sorry, but I have to disagree with you. My postage is always fair, and I do allow collection if an item is to large or heavy to post.

I do not however think it should be an automatic right for people to assume they can just come to your house without even asking whether or not this is ok. People should read the T&C's before entering into a contract. Albeit only an internet auction site as some people may see it.