Sky Broadband - network hacked question

scrub

To review:
I'm using an Acer Aspire D270. It's brand new, I've hardly used the internet on it. Only downloaded Google Chrome browser. It came with McAfee installed for two months. It's supposedly expired but says it's still running. I've run F-secure anti-virus and Windows Defender tonight and they both say the netbook is clean of virus.

I've got Sky broadband - current download speed is 10mb, upload is 0.699mb. Normal for my area.

I rang Acer support line which is actually a company called Albion. Rep said it was attacks on the network.

CMD Netstats says there are 10 active connections. Is that bad? I've only got the netbook and my phone connected to the internet at the moment.

I haven't done this yet:
Logging in to a Sky router is just http://192.168.0.1/sky_index.html

I will uninstall McAfee but just want to be sure my broadband is ok first.

What should I do next? Idiots guide level please

macman

Oh dear. Of course McAfeee will continue to run, but it won't update the antvirus patterns once the free two months are up. So that leaves you vulnerable to any new infections.
You should not be running 2 AV's on the same machine, they will conflict.

diamonds

scrub wrote: »

I specifically used Google Chrome as it was meant to be the most secure browser. As I've said, I've used it a few times and not gone on any dodgy sites or downloaded anything.

Wouldnt say a company that sells your browsing data on is MORE secure :eek:

socmwils23

Step 1 - uninstall mcaffee from control panel list of add/remove programmes.

Step 2 - Install Microsoft security essentials which is a free AV with good results. (can always change later)

Step 3 - Log into router and see what devices are connected to it. This could include devices such as sky boxes, wireless printers, phones, playstations/xboxes. Anything that uses the internet in your house basically.

As for chrome being the most secure i would disagree. Fastest yes but not the most secure. For me i would use firefox with a few addons such as adblock etc installed.

System

scrub wrote: »

CMD Netstats says there are 10 active connections. Is that bad? I've only got the netbook and my phone connected to the internet at the moment.

Netstat is only showing the connections that your laptop is making. It is normal to see numerous ones for this Mine are shown below

Active Connections

Proto Local Address Foreign Address State
TCP 127.0.0.1:5354 DellXPS:49156 ESTABLISHED
TCP 127.0.0.1:27015 DellXPS:49189 ESTABLISHED
TCP 127.0.0.1:49156 DellXPS:5354 ESTABLISHED
TCP 127.0.0.1:49189 DellXPS:27015 ESTABLISHED
TCP 127.0.0.1:49312 DellXPS:49313 ESTABLISHED
TCP 127.0.0.1:49313 DellXPS:49312 ESTABLISHED
TCP 192.168.0.38:51331 lhr14s01-in-f8:http TIME_WAIT
TCP 192.168.0.38:52182 ec2-50-19-108-122:http TIME_WAIT
TCP 192.168.0.38:52191 77.67.11.32:http TIME_WAIT
TCP 192.168.0.38:52192 77.67.11.24:http TIME_WAIT
TCP 192.168.0.38:52193 77.67.11.24:http TIME_WAIT
TCP 192.168.0.38:52194 77.67.11.24:http TIME_WAIT
TCP 192.168.0.38:52195 wi-in-f95:http TIME_WAIT
TCP 192.168.0.38:52196 wi-in-f95:http TIME_WAIT
TCP 192.168.0.38:52197 77.67.11.24:http TIME_WAIT
TCP 192.168.0.38:52198 77.67.11.24:http TIME_WAIT
TCP 192.168.0.38:52201 77.67.11.32:http TIME_WAIT
TCP 192.168.0.38:52202 lhr14s19-in-f4:http ESTABLISHED
TCP 192.168.0.38:52208 82.71.193.209:http TIME_WAIT
TCP 192.168.0.38:52209 mse-vip-1:http TIME_WAIT
TCP 192.168.0.38:52210 ec2-50-19-108-122:http TIME_WAIT
TCP 192.168.0.38:52220 ec2-174-129-253-61:http ESTABLISHED
TCP 192.168.0.38:52229 ec2-50-19-108-122:http TIME_WAIT

scrub

Thanks everyone!

Would you believe, after un-installing McAfee everything is running much quicker!

I must admit, I'm angry that Acer think it's ok to allow a product on its system that does this and then have a support hotline that tries to flog an unnecessary fix!