Giffgaff price increase/data reduction

denwhatshisname

ivinsp wrote: »

This is only a consultation with giffgaff customers and not a price change as yet.

IIRC the last time they did this sort of review they ignored the feelings of the customers and increased the prices on 6th October 2011

Rusty!

Oh their 100% doing it alright, this 'consultation' is pretty rigged. It's just so the customers feel that they've been listened too and had a say.

ahxcjb

diamonds wrote: »

Ah, no-one comes close....

The first UK network, the first multi-international mobile telco, the first to outsource customer care, the first to screw customers mid contract, the first to make a £20 billion pound loss :rotfl:

Suresignal ? I'd rather have care for sure !

Clearly you're not a business level customer. I've never spoken to an outsourced call centre, i always speak to a UK based centre with a dedicated account team. YMMV.

buscape

Rusty! wrote: »

Oh their 100% doing it alright, this 'consultation' is pretty rigged. It's just so the customers feel that they've been listened too and had a say.

It's a step by step guide showing how to do a price rise whilst keeping customers happy.

1. Decide what you want to do
2. Include some other token options that no one will want, to give the impression that you are listening to customers
3. Have a consultation heavily weighted in favour of your preferred outcome
4. Make the customers feel like they've had a say
5. Have your vote following the 'consultation'
6. Win the vote, having mislead your customers and already decided what was going to happen
5. Increase the price
6. Make lots more money

Job done.

I read a few pages of the associated thread and it seems most of the people have taken giffgaffs 'competitor analysis' as gospel, which is sad. The few people that did question why Three 200/5000/unlimited deal or Ovivo wasn't shown didn't seem to get an answer. Same with the people who questioned whether the consultation was actually a consultation. That said, I only got to page 23, got bored

How come giffgaff are having to pay O2 per MB for data when they're owned by O2? Doesn't make any sense if it's true.

Rusty!

They're owned by Telefonica O2, the same people that operate O2 UK. Still a separate business.

buscape

You'd think they'd be getting preferential rates though.

diamonds

ahxcjb wrote: »

Clearly you're not a business level customer. I've never spoken to an outsourced call centre, i always speak to a UK based centre with a dedicated account team. YMMV.

Oh I was a business customer in AU, same deal as you onshore customer care then 3AU & Voda AU merged, my "team" was then in India at 3 Global Services - the same guys that do 3UK customer care !

I got burned by a mis-sold UK consumer contract & payg before that, in return Vodafone get no business from me from ANY local subsiduary.

Conmen.

PS) ALL customer care in UK is outsourced, Vodafone head office is minimal & pay tax elsewhere

mobilefone

virgin mobile deal piping hot over hukd forum 1200 min, unlimited text, 1gb data, 30day contract, can also tether with these rolling contracts. also another favorite unlimited data with less minutes also £12.

steveE2

Update on consultation
http://community.giffgaff.com/t5/Contribute-Innovation-Promotion/Updated-Mobile-Internet-Community-Consultation/m-p/6033944#M150508

£10 goodybag (this is a change to the existing £10 goodybag)
- 250 minutes
- Unlimited Texts
- 1GB Data Allowance (Tetherable) Any usage above this will be charged at 2p per 1MB [changes: unlimited to 1GB limit, allowing tethering]

£12 goodybag (introducing this new goodybag which still includes unlimited mobile internet)
- 250 minutes
- Unlimited Texts
- Unlimited Mobile Internet (Not Tetherable)

Also, I wanted to clarify a couple other points:

- We will allow real time tracking of your data usage within the My giffgaff section of the website, for those on the new £10 goodybag.
- We're working on real time SMS Internet Usage Allowance notifications and we'll have more information closer to the time once we've worked out the technical solutions.
- There is a chance that we will have to review these offerings at a much later date as we see just what impact it has on our data consumption iss

thegoodman

The zgiffgaff is a community thing, I am sure members would have voted for this change. Most must have agree to less.
Any further changes at later date would also go through the community.

Otherwise what is the point of having the community if the company is going to make the changes anyway?