Samsung Chat 335

OneADay

katies_mum wrote: »

We`ve decided this morning that if a master reset won`t work then we will swap phones she can have my Nokia (both had the same but due to over use!!!!! lol my daughters managed to die) and I`ll have the samsung as only need to make calls and texts.
lemontart we also bought this in a hurry when the Nokia broke.

Its still under 6 months since purchase, get Tesco to fix it or demand a replacement (preferably a different make/model). I think under sale of goods act you are entitled to demand a replacement within first 6 months of purchase.

Don't just swap phones with your daughter and keep it (down the line it might get other problems) - if you do not want to deal with Tesco, go direct to Samsung - its under warranty, email Samsung via their repair site.

katies_mum

So sorry to hear you are having problems as well crystalwings, we are lucky bought the phone on tesco double up vouchers so actually didn`t cost us hard cash, and we run it on a £7.50 sim card deal with Tesco.
I must admit I have lost faith in Tesco, and would also never buy another Samsung product.
Tesco won`t budge with a replacement if the item is over a month old and they insist on upto 3 repairs for faulty phones, this is what was told to us. A 15 year old can`t do without a phone for 30 mins never mind over 14 days. I know its defetive but think we might just cut our losses. However she is going to try the reset when she gets in from school...so fingers crossed it may work.

Its her her birthday is in November so we will begin the hunt for something decent. Will email Samsung with the problem and see what they say.

ally18

Hi,
I just wanted to add that last week I sent my daughter's Samsung Chat back to Tesco repair centre as it would not charge up. I am currently waiting to find out what they say. We have had the phone since 5 July so I'm wondering exactly what my rights are in respect of this, if anyone can help please?

We are on a 24 month contract paying 7.50 a month.


Thanks

grumbler

OneADay wrote: »

...I think under sale of goods act you are entitled to demand a replacement within first 6 months of purchase.

You are wrong.

ally18 wrote: »

...We have had the phone since 5 July so I'm wondering exactly what my rights are in respect of this, if anyone can help please?

Tesco have to repair or replace (their choice) unless it is damaged: Consumer Rights Armour

We are on a 24 month contract paying 7.50 a month.

This is irrelevant.

ally18

Grumbler,

Thankyou for the link to the consumer rights info.