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talktalk uk cs ?

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Legacy_user
Legacy_user Posts: 0 Newbie
in Broadband & internet access
does anyone know if there is a uk talktalk cs number , im going to cancel and ask for a mac code buy i find the foreign call centres so frustrating.
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Comments

  • ioscorpio
    ioscorpio Posts: 2,361 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker
    Apparently you get better help from their forums.
  • macman
    macman Posts: 53,129 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    Asking for a MAC will result in you being rapidly connected to 'disconnections' (in reality, retentions) anyway. You'll find them most efficient at persuading you to stay...
    No free lunch, and no free laptop ;)
  • System
    System Posts: 178,347 Community Admin
    10,000 Posts Photogenic Name Dropper
    macman wrote: »
    Asking for a MAC will result in you being rapidly connected to 'disconnections' (in reality, retentions) anyway. You'll find them most efficient at persuading you to stay...

    Not a snowballs chance in hell of that happening !
    This is a system account and does not represent a real person. To contact the Forum Team email forumteam@moneysavingexpert.com
  • 2010
    2010 Posts: 5,466 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Photogenic
    Last Sunday when I rang TT to renew my contract and also to receive another discount for doing so, I was totally amazed to be put through to a UK call centre.
    It`s the first time this has ever happened to me.

    I asked if there was a number he could give me for the future but he said it was entirely pot luck which call centre you got put through to.
  • TalkTalk
    TalkTalk Posts: 1,948 Organisation Representative
    Part of the Furniture 1,000 Posts Photogenic Name Dropper
    edited 10 September 2012 at 3:53PM
    HI All,

    There is no uk specific number to call for UK based customer services agents. All calls are connected to the next available agent, irrespective of location.

    If you wish to discuss cancelling your service you would need to speak to the Retentions Team on 0870 444 1820. Alternatively if you have any support requests you are welcome to join the TalkTalk Members Forum. As all communications on the forum are in writing there should be no issues in terms of understanding.

    Regards

    Mark
    TalkTalk Online Community Department
    “Official Company Representative
    I am the official company representative of Talk Talk. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
  • deanos
    deanos Posts: 11,241 Forumite
    Part of the Furniture 10,000 Posts Uniform Washer
    2010 wrote: »
    Last Sunday when I rang TT to renew my contract and also to receive another discount for doing so, I was totally amazed to be put through to a UK call centre.
    It`s the first time this has ever happened to me.

    I asked if there was a number he could give me for the future but he said it was entirely pot luck which call centre you got put through to.


    what did they offer ?
  • 2010
    2010 Posts: 5,466 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Photogenic
    deanos wrote: »
    what did they offer ?

    The cheapest telephone and broadband deal in the UK.

    £12-50 a month INCLUDING line rental.
    I get a few extras on my package because I`ve been with them for a long time.

    The link below is for new customers and is only £12-75 a month for a similar package to mine.

    https://sales.talktalk.co.uk/product/broadband/essentials/?portalId=GOO_BRA&WT.mc_id=GOO_BRA
  • deanos
    deanos Posts: 11,241 Forumite
    Part of the Furniture 10,000 Posts Uniform Washer
    cool, not sure about that deal as i currently have free local calls 24/7 on my package which saves me quite a bit
  • 2010
    2010 Posts: 5,466 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Photogenic
    deanos wrote: »
    cool, not sure about that deal as i currently have free local calls 24/7 on my package which saves me quite a bit

    Deanos,

    I too still have the free local calls.
    I didn`t realise you are already with TT.
    If you log-in to your account, the offer of another £2 off a month to renew your contract for 12 months should be there.

    You still retain what you have in your current package (free local calls, etc.)
  • deanos
    deanos Posts: 11,241 Forumite
    Part of the Furniture 10,000 Posts Uniform Washer
    Oh nice one will look later:)

    So i can still pay off the line rental to get it for £9.50 a month ?
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