Orange - What do I do here?

useless_git_requires_wife

I would demand that your contract payments be repiad to you from July till now.

NFH

Guys_Dad wrote: »

Probably, but technical troubles don't break contracts. They should, as a matter of goodwill, give you a free paper copy until problem is resolved.

But do something about the DD first.

ALWAYS a bad idea to cancel DDs as you will be the one to be hit hardest.

If they don't give you 10 working days' notice of a direct debit, then they are in breach of the Direct Debit Guarantee. You cannot be charged for these notifications, whether electronically or in writing.

useless_git_requires_wife

''If you feel you have been miss-sold your mobile contract or been given misleading information or promises regarding mobile network coverage then you may be able to complain to one of the two telecoms dispute resolution schemes.
Every mobile operator in the UK must belong to either Cisas or the Communication Ombudsman Service and they have the power to award compensation to you the consumer of up to £5,000 if your complaint is up held.
However, before you take your complaint to either service you will need to have complained directly to your network provider and been through their in house complaints procedure.''

Read more: http://www.money.co.uk/article/1007744-can-you-cancel-your-mobile-phone-contract-if-you-cant-get-signal.htm#ixzz25m2pzPD5

grumbler

NFH wrote: »

If they don't give you 10 working days' notice of a direct debit, then they are in breach of the Direct Debit Guarantee. You cannot be charged for these notifications, whether electronically or in writing.

I agree, but AFAIK a notice is mandatory only if the amount or the date changes.

robbies_gal

useless can you stop posting the same thing in every thread when its not relevant

B1G_DAV3

Thanks for all the replies.

Firstly; the DD. I'm not fussed about my credit rating. I don't believe in paying for a service I'm not receiving, and if they want to play with me, I'll do the same with them.

CISAS - Great idea, but I have to complain to them first. I haven't got through to anyone to handle my complaint...

A phone app - Requires the "Your Account" login details to work in the first place.

Think that's everything. Once again thanks but none of these suggestions are really helping here.

custardy

B1G_DAV3 wrote: »

Thanks for all the replies.

Firstly; the DD. I'm not fussed about my credit rating. I don't believe in paying for a service I'm not receiving, and if they want to play with me, I'll do the same with them.

CISAS - Great idea, but I have to complain to them first. I haven't got through to anyone to handle my complaint...

A phone app - Requires the "Your Account" login details to work in the first place.

Think that's everything. Once again thanks but none of these suggestions are really helping here.

have you tried the phone app?
even when I had issues on the Orange site,I could still use the app.
You have yet to confirm if you have asked for paper bills?
Mind you,your first reference to not caring about your credit rating over a simple billing issue makes me wonder if you are worth the effort

B1G_DAV3

Aren't you charming... Rather than making silly comments, consider that I may have my own reasons for not caring about my credit rating! :wall:

Yes I have tried the app and yes I have asked for paper bills.

Update:

I just called them again and actually got through to someone in the UK (by sneakily going through their retentions dept.) and we have progress!

It seems they are now happy to send out the bills (although still charging me then crediting my account) but are no closer to rectifying the problem.

Futhermore, they have given me an email address for complaints that doesn't seem to be public yet (customer.service(a)everythingeverywhere.com) and will escalate it to a manager!

They obviously read this post...

NFH

grumbler wrote: »

I agree, but AFAIK a notice is mandatory only if the amount or the date changes.

That applies only where the amount is fixed, e.g. a fixed monthly direct debit on electricity or gas. Where the amount is variable each month depending on usage, the originator is required to provide notice every month.

Guys_Dad

B1G_DAV3 wrote: »

Thanks for all the replies.

Firstly; the DD. I'm not fussed about my credit rating. I don't believe in paying for a service I'm not receiving, and if they want to play with me, I'll do the same with them.

CISAS - Great idea, but I have to complain to them first. I haven't got through to anyone to handle my complaint...

A phone app - Requires the "Your Account" login details to work in the first place.

Think that's everything. Once again thanks but none of these suggestions are really helping here.

I think that's a bit uncharitable. Someone advised CISAS, others advised trying to get goodwill paper bills. You were also advised about cancelling DDs, although you said you were not worried about your credit rating.

You received advice, as requested, about breach of contract. Suggestions about the phone app and 150.

Don't know what other sort of help you really expected.

Disappointed with that comment, I am afraid.