Item Not Received

reeree

I bought an item off a seller nearly two weeks and up to now its not turned up, l informed the seller who says hes got proof of postage and wants me to wait another two weeks while he puts in a claim is this reasonable

soolin

reeree wrote: »

I bought an item off a seller nearly two weeks and up to now its not turned up, l informed the seller who says hes got proof of postage and wants me to wait another two weeks while he puts in a claim is this reasonable

Personally I don't think waiting 4 weeks is reasonable at all. I would be tempted to wait until say Friday and then ask outright for a refund.

GregtheHammer

Personally I would be opening an INR through paypal , that may focus the seller.

Definately would not be waiting another 2 weeks.

reeree

soolin wrote: »

Personally I don't think waiting 4 weeks is reasonable at all. I would be tempted to wait until say Friday and then ask outright for a refund.

lve told him l will wait till tomorrow and if it hasnt turned up l would like a refund, lve had no reply so if l get no joy by friday l will open up an inr

reeree

lve now had a reply,

have been in touch with ebay about this as it my first someone has said they not recived there goods i have post prove of sending this to you by post master and post prove so i have to wait 2 weeks from when i posted this item and i wont do anything until then !!! which i will let you know then thanks
and i can email the prove if you like

soolin

reeree wrote: »

lve now had a reply,

have been in touch with ebay about this as it my first someone has said they not recived there goods i have post prove of sending this to you by post master and post prove so i have to wait 2 weeks from when i posted this item and i wont do anything until then !!! which i will let you know then thanks
and i can email the prove if you like

They are talking nonsense and for expecting you to wait even longer I would put in a full INR claim now. You will still have to wait 10 days if you do it through paypal, but at least you have a time frame and seller still has time for item to arrive, and of they refund before paypal force them to they don't even get a mark on their dashboard.

reeree

soolin wrote: »

They are talking nonsense and for expecting you to wait even longer I would put in a full INR claim now. You will still have to wait 10 days if you do it through paypal, but at least you have a time frame and seller still has time for item to arrive, and of they refund before paypal force them to they don't even get a mark on their dashboard.

thanks have now done that but what made me mad was the 3 excamations marks he put in his message as if i was being unreasonable, lve had things go missing before and always apologised even though it wasnt my fault and given a full refund in less time than he has been given

hiccup123

i sell and buy on ebay. seller can make a claim with royal mail after 15 days. got to your purchase history and go to the tab that says problem with transaction and click and follow instructions to open a item not receieved case. after a certain time...can't remember if it's 30 or 45 days...you can't make a claim with paypal. if seller can't prove to ebay that they sent the item then ebay will award you the money. don't wait any longer.

RFW

hiccup123 wrote: »

i sell and buy on ebay. seller can make a claim with royal mail after 15 days. got to your purchase history and go to the tab that says problem with transaction and click and follow instructions to open a item not receieved case. after a certain time...can't remember if it's 30 or 45 days...you can't make a claim with paypal. if seller can't prove to ebay that they sent the item then ebay will award you the money. don't wait any longer.

The seller would need to prove delivery, not that it was sent. For the seller proof of postage is only useful for a Royal Mail claim.

reeree

RFW wrote: »

The seller would need to prove delivery, not that it was sent. For the seller proof of postage is only useful for a Royal Mail claim.

[/QUOTE
now that lve taken out an inr lve recieved this message


me dont care really how much was it again not going to fall out over something less then ten pouunds just will wait until tue then send money back if you not had by then

if it was you what feedback would you leave for this seller

soolin

reeree wrote: »

RFW wrote: »

The seller would need to prove delivery, not that it was sent. For the seller proof of postage is only useful for a Royal Mail claim.

[/QUOTE
now that lve taken out an inr lve recieved this message


me dont care really how much was it again not going to fall out over something less then ten pouunds just will wait until tue then send money back if you not had by then

if it was you what feedback would you leave for this seller

I would wait until I got my refund or goods, then leave a neutral with low stars for communication (leave other stars blank to be fair to seller)