Stupid passengers (Not my words)

patricia1066

Bob_the_Saver wrote: »

From BA web-site

"If you would like assistance please let us know when you make your booking, or at least 48 hours before you travel. This is so we can notify the airport authority or service provider of any assistance you might need, so we can provide you with the best possible service."

Personal accidents can of course be pre-booked on Ryanair for a small fee!

You are right, its not just Ryanair. Their T&C invite you to ask for help at any time, not just prior to 48 hours, but in Luton no help was forthcoming at all.

BA make the responsible party clear with the following statement.

Airport authority responsibility within the EU

It is now the responsibility of the airport operators, within the EU to assist anyone with a disability during their time at the airport. This includes intellectual disability or impairment, age or any other cause of disability.

Airlines should provide the airport operator with advance information so that the appropriate service can be offered. To enable us to pass your request to them, where possible, please contact us 48 hours in advance. ]

So, it was the LLAOL who were responsible for the assistance needed. Ryanair didn't help her by facilitating this. BA might stick to their T&C also and fail to assist in my mum's circumstances. And where do you find a rep for LLAOL - but it helps to know this in advance.

I have seen the staff in Easyjet give practical assistance to passengers once on the flight, but the problem is first to cope with the walk to the plane.

Bob_the_Saver

patricia1066 wrote: »

I have seen the staff in Easyjet give practical assistance to passengers once on the flight, but the problem is first to cope with the walk to the plane.

I guess insurance has a lot to do with this and also the airports making money from these services inside the terminal.