HungryHouse

Joeyness

A Warning to others - Beware paying on card with hungry house, i have done this twice and twice the restaurant has still attempted to charge me at the door.

RazWaz

Joeyness wrote: »

What would you do next? I feel like the money is not worth anymore of my time as it had now been close to 6 hours of waiting for and talking to customer service people but i don't want to give up.

Your working for less than minimum wage. Give it up.

Azari

RazWaz wrote: »

Your working for less than minimum wage. Give it up.

Don't give up.

That's what they want.

It's because people give up that scum like this keep up their underhand practices and profit from them.

System

Yeah its annoying but its only £3! I would argue its not worth the hassle.

You should have taken the £10 voucher, used them again for your £15 takeaway and just given the driver a £5 when he turned up.

That would have been fine I would have thought?

mattyprice4004

You only paid £12.00 to HH, that's all they're liable for. The restaurant have the overpayment, you need to claim it from them IMO

Joeyness

goater78 wrote: »

Yeah its annoying but its only £3! I would argue its not worth the hassle.

You should have taken the £10 voucher, used them again for your £15 takeaway and just given the driver a £5 when he turned up.

That would have been fine I would have thought?

The thing with the voucher is i would of had to pay on card again. it works because hungryhouse still pay the restaurant the full value. And considering this has happened twice now i was not optimistic of a faultless expericence if tried it again. (i am very limited of choice on hungryhouse aswell and this chinese would really be my only option.) And I don't want to lose any more money.

mattyprice4004 wrote:

You only paid £12.00 to HH, that's all they're liable for. The restaurant have the overpayment, you need to claim it from them IMO

Surly this would work the same way as a shop, hungryhouse is the suplier, the Chinese is the manufacturer, it is the suppliers job to make sure im not overcharged and that the restaurant does not show up at my door asking for money when i have already paid?

Also hungry house have rung the restaurant asking them to refund fund me and told me "they are being very uncooperative" surly this means they have admitted they are reasonable for sorting out my overcharge and they should be claiming it from the restaurant not me?


Ps i admit im mostly just ranting. It makes me very mad though.

System

You wouldn't lose anymore money. Pay online print out confirmation and when the food arrives don't give him any more money! It's your OH who has messed up really!

I can't see hungry house giving you £3 back as they would be making a loss!

On a side note on a £12 takeaway I would probably tip the driver a couple of quid anyway so you're only really a pound down.

paddyrg

Not really a manufacturer/retailer position, HH just act as an agent.

johnnyboyrebel

mattyprice4004 wrote: »

You only paid £12.00 to HH, that's all they're liable for. The restaurant have the overpayment, you need to claim it from them IMO

This is true.

HH took £12.xx and refunded £12.xx. As far as they are concerned they have refunded what they took, they haven't benefitted from this.

You need to take up the difference between what the food came to and the money you paid with the restaurant.

Even if the facts were different, if you paid £12.xx online then that is the only refund you would get from any company. The reason being, it is straight refund via their system. A lot of systems would simply have a 'refund' option which clearly cannot refund more than was taken and can only refund the amount of the transaction hence why in a lot of cases like this you would get the difference in a voucher.

Pound

You've given the money to A and you're expecting B to give it back? It just doesn't work like that.

Your complaint should have been with the restaurant from the start and if it wasn't for companies trying to please even unreasonable customers Hungry House would have held onto your £12 and told you to claim your £15 back from the person you gave it from.

ultramagnetic_commuter

As has been said, you should have taken the generous offer of a £10 voucher. There's no danger of this happening again unless you hand over money to the driver again!

I think it's harsh to be giving them a hard time when much of the error was on your part by paying twice. The restaurant sounds like the bad guys here.