Vodafone - cancelled my line rental and trying to charge me.

Widelats

Got a phone contract ok, then found out the reception for the internet was very poor, always on GPRS and not HSPDA like they advertised.

I sent the phone back, well within the cooling off period, and next thing i know they are trying to charge me for line rental.

I phoned them, paid my usual bill but i did not pay for the cancelled phone line - this is normal, a contract in cooling off period can be cancelled with no bills, i had even made no chargeable calls or texts from my account.

So the awful woman on the other end of the phone told me they will cancel all my lines, for non payment, i told her i only had one line and said fine - so they did cancel them, and i am recieving bills from them, so i cancelled my direct debit with my bank.

Am i in the right to do this????

grumbler

Widelats wrote: »

Got a phone contract ok, then found out the reception for the internet was very poor, always on GPRS and not HSPDA like they advertised.

I sent the phone back, well within the cooling off period, and next thing i know they are trying to charge me for line rental.

According to their Returns Policy you should have called them to arrange a return.

I phoned them, paid my usual bill but i did not pay for the cancelled phone line - this is normal, a contract in cooling off period can be cancelled with no bills, i had even made no chargeable calls or texts from my account.

So the awful woman on the other end of the phone told me they will cancel all my lines, for non payment, i told her i only had one line and said fine - so they did cancel them, and i am recieving bills from them, so i cancelled my direct debit with my bank.

Am i in the right to do this????

The right to cancel a DD? Yes, you are.
However, expect a default to be reported to the CRA(s) and the debt collectors to start chasing you.

Yes, you have a right to cancel and return within the cooling off period. I hope you can prove both the cancellation and the return.

diamonds

Do you have proof of return ? YES ? Call Ofcom and lodge a complaint then you can speak to someone prob more clued up than Vodafone third party front line monkeys (thats a compliment really).

chanz4

You still have to payline rental and get pro-rata minutes even if you return within the 14 days

Widelats

I did phone them to cancel it, but they were charging me £30 rental, a full month, i don't think they know what they are doing.

At first they tried to charge me over £100, after i had argued my case it was dropped to £30, i still will not pay it, i can prove i sent the phone back as they are the ones who sent me the returns package.

If it goes to court i guess i will win, and have the right to cancel my current contract as well.

Guys_Dad

Widelats wrote: »

I did phone them to cancel it, but they were charging me £30 rental, a full month, i don't think they know what they are doing.

At first they tried to charge me over £100, after i had argued my case it was dropped to £30, i still will not pay it, i can prove i sent the phone back as they are the ones who sent me the returns package.

If it goes to court i guess i will win, and have the right to cancel my current contract as well.

On your side, but it won't get to court unless you take it. What will happen is that a default will appear on your credi record unless you resolve this.

Totally unfair, but you need to be aware of the potential problem.

What you need to do is search through their t&c on cancellations and then refer them to that, in writing as well. Also, there is a vodafone rep on here who may be able to help - again search for their pm login.

Don't stop at this position thinking you are in the right and imagining that it will all be resolved in some court without affecting you. kepp at them.

grumbler

Widelats wrote: »

...found out the reception for the internet was very poor, always on GPRS and not HSPDA like they advertised.

... a contract in cooling off period can be cancelled with no bills, i had even made no chargeable calls or texts from my account.

However, you used mobile internet and hence had to pay a part of the monthly charge for the days before cancellation pro-rata.

Widelats wrote: »

...i can prove i sent the phone back as they are the ones who sent me the returns package.

The only proof can be a receipt for a recorded signed for mail.

If it goes to court i guess i will win, and have the right to cancel my current contract as well.

I don't understand what the current contract has to do with the cancelled one and why you believe that you have the right to cancel it.

Widelats

grumbler wrote: »

However, you used mobile internet and hence had to pay a part of the monthly charge for the days before cancellation pro-rata.
The only proof can be a receipt for a recorded signed for mail.

I don't understand what the current contract has to do with the cancelled one and why you believe that you have the right to cancel it.

No, the internet was free unlimited.

Returns is always registered mail.

The current one - you are entitled to cancel the contract if you have 10 days or more of no network coverage.

buscape

Widelats wrote: »

The current one - you are entitled to cancel the contract if you have 10 days or more of no network coverage.

Where in Vodafones terms does it say that?

Widelats

buscape wrote: »

Where in Vodafones terms does it say that?

Says it on the back of the contract papers, with "Your right to cancel"

grumbler

Widelats wrote: »

No, the internet was free unlimited.

No, it was unlimited, but not free. It was a part of the monthly pay-for package.