cancel virgin

custardy

cocopops21 wrote: »

Okay so none of what has been said was correct.

I cancelled today. They said they will shut off the service at the end of the week (no 30 days notice necessary). I owe them nothing and my account is in credit so they'll owe me a cheque at the end of all this. An engineer will come by to take back their equipment at my new address and I have an email and reference number for all of this.

So no need for 30 days notice. No need to send them anything back as they collect it. And no need to pay any fees if you've completed your contract as you pay one month in advance.

quite the charmer

angelsmomma

I think you will find that what I posted was correct.

You are indeed a charmer and very ungracious when people were trying to help you. Its not as if you are a newbie and don't know any better

cocopops21

Firstly, I had several posters talk down to me to say that I've left it too late and act as if they are more intelligent than me just because I asked a question. Secondly, I had people tell me wrong information so yep I was being just as charming as some people who responded.

I've already asked about the fees thing, they said that because I've been a loyal customer for many years that they are not going to charge me for any extra days even though I didn't give them 30 days notice. They will give me back all of the credit that I'm in. I also have this written in the email that I was sent too.

I'm sick of people acting high and mighty just because of a higher post count on this forum. I answer questions nicely, why can't others? If people treat me like I'm stupid then I will be mean back.

spike7451

GooliesOfFire wrote: »

I cancelled TV and Phone service. I'm keeping the broadband. I understand I need to return my TV box. How much time do I have to do so (TV/Phone service ends on 7 September). Will they collect it themselves or send me a pre paid envelope or do I have to chase them to do it?

It depends,collections are done by an outside company now so they may do either.
As for how much time,It could take days or weeks for them to collect the box,but keep hold of the reciept for a couple years,I've heard of ex customers getting billed two,three years down the line.

black_taxi_2

I canceled-received about 8 begging calls to stay----they don't collect equipment anymore

mouse10

I cancelled a couple of months ago. They made a date to collect the TV box and modem and didn't turn up. I emailed them and it was collected 3 days later. they didn't disappoint me, Virgin's service was rubbish right to the bitter end!

spike7451

black_taxi wrote: »

I canceled-received about 8 begging calls to stay----they don't collect equipment anymore

Wrong...they do,as I said earlier,it's done by an outside company now,the only equipment they don't collect are the old Analogue STB's.All the boxes are returned to be screened & cleaned before re-issued for use on installs & service call..