Am I being fussy?

mullery83

johnnyboyrebel wrote: »

This is garbage, the shop should have told you to sod off (and would be well within their rights to do so) as this is not a valid reason for return. Prices go up and down all the time, they have to. As someone said, how long does this go on for? Keep taking the TV back forever? Inevitably the price would reduce agin and again.

It's called a no quibble return and it's 28 or 30days

mullery83

the_lunatic_is_in_my_head wrote: »

Amazon used to offer a 30 days price drop policy, if you contacted them they'd refund the difference between what you paid and the price on the site as many times as you asked within those 30 days but I guess it cost them a lot of money so it stopped a couple of years back.

It's always frustrating when prices change and when it's lower you do naturally feel you've overpaid.

Sometimes it's because the store has made a bulk purchase to get a lower price, is offering a sale over a busy period to boost trade, etc, etc and all you can do is try and buy at the right time.

If it was something you needed/wanted at that point then that was the right time and you should accept the price. Tesco might do buy 1 get 1 free on chicken drumsticks next week but if I want them for dinner tonight then I have to pay whatever today's price is. If I want them next week then I can wait, the same goes for everything else.

With the net it's very easy to check prices but that is part of the issue, where most are seeking the cheapest price (perhaps within certain limits depending upon service, etc) most companies are jumping prices around to match others to capture customers. Basically a lack of brand loyalty has created this behaviour, retailers are only responding to consumer shopping habits.

As above the most likely reason for this on Amazon marketplace is software matching other sellers and if you were to watch all day you might see the price chipped away by a few pence every 5 minutes throughout the day.

With the postage, certain sellers/categories are set by Amazon and it's a charge per item. I don't see many marketplace listings mentioning combined rates and the postage is shown during Checkout.

You might be better off checking independent websites as they are more likely to keep steady prices and most will aim to have a weight based postage calculated to encourage multiple purchases. They might not be the cheaspest but you need to decide what you want as a consumer, a cheaper price or a company which acts the way you expect, which in this case would be not chopping and changing the price every 5 minutes.

End of the day you can't have everything but there should, hopefully, be enough choice for you to find companies that suit your expectations.

Regarding you chicken example.... The thing is the price changed before I received it.... That's the point I was making I had no option to "eat my chicken" as it wasn't here....

I accept that's life but I definitely interested n there's views.

What I'm trying to voice is I was indeed happy with postage cost if they were sent separately as that's what I paid for, but they weren't!

the_lunatic_is_in_my_head

mullery83 wrote: »

What I'm trying to voice is I was indeed happy with postage cost if they were sent separately as that's what I paid for, but they weren't!

See the thing is you was happy with the price (as you paid it) but would be more happy with the seller paying Royal Mail (or some big courier company) to send you two boxes when one would suffice but not happy with a independent company having some money in their pocket?

I can understand if you thought the charge was expensive so didn't buy but your complaint seems to be the seller should pointlessly give some money to a big faceless company?

custardy

price going down? thats life
rebuy them and return 2 if you wish. of course return postage comes into play
however I do feel you have an issue over postage.
If the seller charges postage per item and doesnt offer discount,then they should send as per the way they charge postage.

Kite2010

If you buy any media related products then the price changes regularly as the major players use price-matching software which automatically adjusts the price.

If you feel like the seller saved money by posting the items together and hasn't passed on the savings (like some sellers do), then mark them down with the feedback.

johnnyboyrebel

mullery83 wrote: »

It's called a no quibble return and it's 28 or 30days

You sound like the kind of customer anyone can do without. Sure legally you can take the item back but to take it back because the price has reduced since you bought it is just rubbish, you need to question your priorities if this is the kind of thing that make you happy.

mullery83 wrote: »

Regarding you chicken example.... The thing is the price changed before I received it.... That's the point I was making I had no option to "eat my chicken" as it wasn't here....

I accept that's life but I definitely interested n there's views.

What I'm trying to voice is I was indeed happy with postage cost if they were sent separately as that's what I paid for, but they weren't!

It was bought online, as I said prices change at numerous times a day. Noone has 'static prices' nowadays as they would go out of business because as soon as you set a price, someone else undercuts you. Thats business.

You're missing the point on the postage. You agreed to pay x amount in total. The end result is you received the items so you haven't lost out.

Horseunderwater

Tis buyers like you that I can well do without.
The system on amazon is as follows and has always been this way for years:
3rd party Marketplace sellers - who sell media items have the postage set by amazon themselves, we cannot adjust it ever - it is set in stone. (Books being £2.81 for each book). The only items we can adjust prices on for postage and then only when you have the new type sell a lot pro merchant account is non media related items. Even doing this is not easy as it done by weight/boxed with an intial charge set by amazon of for example £4.51 + .51p/kg on one of the items I sell. But as I have the old type of account I cannot adjust the postage for that. So if another seller offering same item can adjust postage( then I try to adjust my item price to match theirs inc postage). And if you buy more than one of same item, then at checkout, when you click the button to go through to the charge point, you are saying that you are happy to buy something at that price. If you wish to buy at silly low prices to get your discounts, suggest you stay up to between 1am-3am as that is often when repricing happens.
Regarding buying from amazon themselves (direct sale-not 3rd party). You can ask for a price match within 30 days if amazon themselves reduce the price - part of their site T&C suggest you read them.
We have no way to control the postage charged on amazon's site. Not only that, but we do not actually get the full postage you get charged - we get £2.32, which quite frankly does not cover the majority of books these days, unless the book just happens to weigh less than 200g and is slim in size (£1.10 2nd class LL) or weighs less than 750g fully packed £2.20 2nd class PK rate. But you also forget that we have to buy packaging, buy tape, drive to POffice, so perhaps, you should think about that instead of coming here moaning. Many of my amazon selling colleagues have had to stop selling media items to Europe now, due to the huge postage cost price rises imposed in April by RMail. Last year a 300g book cost £2.61 to europe this year it is £3.62 (£1.11 up). The credit we get for books there is I think £3.48 that is a straight loss on postage of 12p before we even pop a price onto the book. Not only that you cannot list it separately to get a different credit, has to be domestic UK only or Europe + domestic min.
http://www.amazon.co.uk/gp/help/customer/display.html/ref=hp_left_sib?ie=UTF8&nodeId=200038780
That link gives you a list of media items that amazon charge you buyers and also tells you what we sellers recieve.

johnnyboyrebel

Horseunderwater wrote: »

If you wish to buy at silly low prices to get your discounts, suggest you stay up to between 1am-3am as that is often when repricing happens.

Just to say most software now (monsoon, esellerpro etc.) reprices the minute you are not the cheapest. It triggers a price change so even more so most sellers prices will change every half an hour or so.

the_lunatic_is_in_my_head

Horseunderwater wrote: »

Regarding buying from amazon themselves (direct sale-not 3rd party). You can ask for a price match within 30 days if amazon themselves reduce the price - part of their site T&C suggest you read them.

If the order hasn't shipped and thus you haven't been charged they should adjust the price on the order for you or they may do it as a gesture of good will but the policy was discontinued a long time ago.

POPPYOSCAR

Actually, Tesco did at one time offer a refund of the difference if they reduced the price within 28 days , I think it was.

Not sure if they still do this.