Royal Mail refusing to deliver to my door

Billy76

Had an ongoing problem with Royal Mail incorrectly delivering my mail for over ten years. I've been complaining for as long as I've lived at the current address but still the problem persists purely because my postman is too lazy to go around the side of the building to my door. I've had so much post go missing and had cheques stolen it's beyond a joke. Every time I complain I used to get a letter saying they would try to rectify the problem and make sure the postman delivered properly. But since recently I threatened court action because I'm so sick of it, they're now claiming there are tripping hazards that prevent the postman from posting to my letterbox. This is complete rubbish because he delivered the letter telling me this to my front door for the first time in over six months -wasn't worried about tripping over then, obviously. Just what constitutes a tripping hazard I'd like to know. It's nothing but an excuse. The postal review don't care and postal redress is a joke. So what now? Do I finally have to resort to taking Royal Mail to court.

Any advice on doing so would be greatly appreciated.

custardy

Billy76 wrote: »

Had an ongoing problem with Royal Mail incorrectly delivering my mail for over ten years. I've been complaining for as long as I've lived at the current address but still the problem persists purely because my postman is too lazy to go around the side of the building to my door. where is the letterbox that mail is being delivered to? is your address a house conversion or the like? is it an official address?I've had so much post go missing and had cheques stolen it's beyond a joke. Every time I complain I used to get a letter saying they would try to rectify the problem and make sure the postman delivered properly. But since recently I threatened court action because I'm so sick of it,pointless they're now claiming there are tripping hazards that prevent the postman from posting to my letterbox. This is complete rubbish because he delivered the letter telling me this to my front door for the first time in over six months -wasn't worried about tripping over then, obviously. so which is it? not true because the letter was delivered or a tripping hazard is present?Just what constitutes a tripping hazard I'd like to know. It's nothing but an excuse. The postal review don't care and postal redress is a joke. So what now? Do I finally have to resort to taking Royal Mail to court.

Any advice on doing so would be greatly appreciated.

You won't be taking RM to court. so forget that.
Answer my questions above.
perhaps post some pictures of the access/path etc(obviously hiding addresses/views that would locate you)

Billy76

Why can't I take RM to court? Others have and successfully.

The path has remained unchanged for years, that's the point. Why now is it deemed a hazard? Purely vindictive on RM's part because I complained about their negligence.

The postman delivers when he feels like it; on a whim. It's not good enough. I deserve the same treatment as every other customer and I intend to get the same treatment, even if it means going through the courts.

Anybody who has taken RM to court or is in the process of doing so, I'd like to hear your views and how you went about it. Thanks

pickpocketlocket

Billy76 wrote: »

The path has remained unchanged for years, that's the point.

No, that is not the point - perhaps no one had felt it was an issue until recently. What state is the pathway in, is it in any way hazardous?

custardy

Billy76 wrote: »

Why can't I take RM to court? Others have and successfully.

The path has remained unchanged for years, that's the point. Why now is it deemed a hazard? Purely vindictive on RM's part because I complained about their negligence.

The postman delivers when he feels like it; on a whim. It's not good enough. I deserve the same treatment as every other customer and I intend to get the same treatment, even if it means going through the courts.

Anybody who has taken RM to court or is in the process of doing so, I'd like to hear your views and how you went about it. Thanks

So your answer to my questions are? or are you not looking for advice?
what cases of taking RM to court for failure to deliver have you read so far?

bod1467

I think the point being made is that the postie had no qualms about negotiating the "trip hazards" to deliver the "stuff you" letter, so why won't he/she deliver the other mail properly?

Either there are trip hazards and NO MAIL should be delivered, or there are not and ALL MAIL should be delivered ... RM can't have it both ways.

tanith

It can't be that you have had one postman for the whole of this time, there have probably been countless numbers who all apparently find the same problem with your deliveries seems strange they all have difficulty.

mazza111

bod1467 wrote: »

I think the point being made is that the postie had no qualms about negotiating the "trip hazards" to deliver the "stuff you" letter, so why won't he/she deliver the other mail properly?

Either there are trip hazards and NO MAIL should be delivered, or there are not and ALL MAIL should be delivered ... RM can't have it both ways.

Ah but a manager would have had to have come out and done a risk assessment on the path, he may have had a letter already printed and signed ready to go. I doubt it tbh, knowing some of the RM managers :rotfl: But if they are going to suspend deliveries, they have to notify you in writing.

As a former postie, some of the paths that posties are expected to go down are rather hazardous and RM quite rightly (about bl@@dy time!) are taking steps to stop posties having to walk on them.

OP would it be possible for you to post a pic of the path in question. I will be able to tell you, as a retired postie, if it's a path that I would have complained about to the management

custardy

bod1467 wrote: »

I think the point being made is that the postie had no qualms about negotiating the "trip hazards" to deliver the "stuff you" letter, so why won't he/she deliver the other mail properly?

Either there are trip hazards and NO MAIL should be delivered, or there are not and ALL MAIL should be delivered ... RM can't have it both ways.

A manager would deliver that type of letter
Same with dangerous dog letters etc
I sense theres more to the OPs side than posted but answers aren't forthcoming

mazza111

Agree with everything custardly said. It's the managers who would have done the risk assessment after it was highlighted by the postie(s).

Billy76

The post has been delivered on and off . Like I said, at a whim. Most of you here must either work for or have worked for Royal Mail.

Why were some postmen able to post correctly, while others were not? There is no hazard to highlight to the delivery office. The delivery office is full of !!!!. They have taken a purely vindictive action because I complained about one particular postman who is too lazy to post in my door.

Furthermore, if an uneven path is a tripping hazard, then so is the bloody kerb, the paving stones, and all the other paths in the street. Besides, the path is not uneven anyway and had been used by former postmen before the lazy one without
problems.


I'm more convinced than ever from the replies that court action is the only way.