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mw2655 wrote: »
right, if enough of us complain to OFCOM which can be done online..http://consumers.ofcom.org.uk/tell-us/telecoms/sales/mis-selling-mobile-phone-services/
OFCOM might open an investigation, they cannot however deal with individual cases.
The address for Orange to write a complaint to is..
Orange UK plc
Po Box 486
once I have complained to orange and we don't agree and they send a deadlock letter or 8 weeks from the initial complaint..
i can then go to CISAS http://www.cisas.org.uk
which is the independent ombudsman covering orange who can deal with individual complaints.
Benno1uk wrote: »
I too have received this from Orange. A broadband customer since the Freeserve / Wanadoo days, I have had the free orange broadband offer since 2006/7. Every time I have come to renew my mobile contract I have been careful to confirm that I would still be eligible for the free broadband. Despite constantly reduced monthly costs, I still have had access to the offer all these years (The original offer was for £30 a month or more contracts, mine has since reduced to £16 a month and still is (or was!) allowable.)
I guess my point is that Orange have been pretty reasonable about continuing the offer until now to those on lower contracts than the offer originally stipulated (even to Pay as You Go customers it seems) so although annoyed, I can't see how they are totally in the wrong. Also the original terms and conditions do state that they have the right to change or withdraw the offer.
Anyway, I have just called Orange and have decided to take up their new offer which is essentially the same, except I will be paying the line rental and getting my landline calls via Orange instead of BT. In theory it should make little or no difference in terms of service and cost and I still get free broadband.
Time will tell!
Janandy1 wrote: »
I too was very upset to receive the letter from Orange regarding broadband as this is the second change since I last renewed my contract yet I have no rights to cancel.
If you check out the Orange website they are offering any Orange or T Mobile customer broadband with phone line and evening and weekend calls for £18.50 and as an incentive £40 in Marks and Spencer vouchers. Maybe my maths aren’t that good but I can’t see that I am being offered anything but a price increase and at a higher price than a new broadband customer.
Needless to say I will not be taking up their offer. I would sooner pay more to another provider and as soon as my mobile contract comes to an end that will be moved as well.
passatrider wrote: »
You don't work for Orange by any chance?;)
Benno1uk wrote: »
No I do not work for Orange (I know it's my first post which may seem suspicious, but I was intrigued to find out what other people thought of the letter and felt compelled to respond).
I just wanted to give a slightly more reasoned response than some and point out that if you are willing to pay your line rental to Orange instead of BT then you won't actually be any worse off (financially at least - I can't comment on the landline service yet) and still get your free broadband (which is uncapped as opposed to before which was apparently capped at 2gb a month so the Orange operator told me - not that I was ever flagged for going over that).
If that qualifies me as some kind of Orange PR mole, then sorry!
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