Do I have a leg to stand on with Apple?? :-(

interstellaflyer

Kayalana99 wrote: »

Just because you don't use it personally doesn't mean its not useful - If an Ipad app teachs spelling and maths (which they do have apps for) then surley its an added advantage esp since its easier for them to use at a younger age then a pc.

And of course there are no pc based programs that teach spelling, maths, foreign languages, history, geography, music etc.

Humphrey10

interstellaflyer wrote: »

And of course there are no pc based programs that teach spelling, maths, foreign languages, history, geography, music etc.

There are, and there are iPad ones too.

Just because you don't want/don't like/can't afford/can't understand something, doesn't mean that everyone feels the same way.

Kayalana99

Humphrey10 wrote: »

There are, and there are iPad ones too.

Just because you don't want/don't like/can't afford/can't understand something, doesn't mean that everyone feels the same way.

Exactly and it still avoids the question of why not an Ipad....just points to fact a laptop can do the same things as an Ipad but does not justify why its wrong to let a child play on an Ipad.

Infact I would rather my child play on an Ipad then get computer savvy with all these stories of 12 year old girls getting groomed...but I guess thats another subject altogether.

dizzyblonde82

I have had a refund from apple for app purchases, I had a really complicated password on the ipad and didn't realise that my son had watched me over a period of time putting in the password and memorized the keystrokes rather than remembering the acutal password. He is 6 years old and autistic. I can't imagine taking him out on a long journey or with me to hosptial appts with long waiting times without the ipad.

1940sGal

epskie wrote: »

Hello All,

I have just checked my Internet banking and apple iTunes have taken £70.11 out of my account! I have looked at my emails and sure enough the receipt is there for an 'in-app purchase' within a Moshi Monsters app. Upon interrogation of my 6 year old he has admitted that he knows my password and input it whilst playing on the MM app.

Needless to say I am furious but will Apple even entertain me when I call them? Surely 'in-app purchases' to the tune of £70 should not be available within a children's app? Any advice would be most appreciated.

I saw something similar once on Watchdog, a guy's young daughter was playing on his phone and without knowing had run up a similar bill.

Short of it was, while he was angry that it was so easy for her to do this, the only thing he could do to prevent it happening again was to stop her playing on his phone. Or change the password so she didn't know it and thus wasn't able to purchase anything without his permission.

epskie

I have spoken to them this morning and they will refund it in full. I have to say I've never had anything short of brilliant customer service from apple, I know they weren't obligated to refund but they did, no quibbling at all :-)

*max*

Lesson learned OP, and glad the outcome was positive! Also I have to say, well done for not rising to the unpleasant little digs some people have thrown at you here.

daska

interstellaflyer wrote: »

Not at 6, not unsupervised and a laptop or desk top pc would be more useful for them to learn on, DS if they want a portable games machine.

It sounds to me as if you have 'decided' and are therefore unwilling to consider that while a laptop and DS might suit your personal circumstances it might be completely inappropriate for others.

1. My laptop is significantly more expensive than the iPad - we don't need 2
2. The laptop is more complex and there is more scope for DS2 to do/ damage things accidentally - in contrast the iPad is intuitive enough that those with severe language difficulties can operate it easily.
3. The iPad is the cheapest option for those who use AAC but don't want to be carting around files of pictures
4. The iPad has become the standard for educational apps, especially for special needs - these are often only available on iPad with no android/PC equivalent.
5. The size/ portability of the iPad helps when trying to engage a child who is otherwise locked up in their disability/ies. (DS2 made more progress in phonics in 2 weeks with the iPad and one app than in 3 months of 30 hours/week 1:1 support at school)
6. The iPad doubles up as in-car entertainment on long journeys or waiting for hospital appointments - vital if you have a child with the sensory problems that DS2 has that otherwise have him climbing the walls within minutes.
7. The DS isn't/ doesn't do any of the above

1940sGal

epskie wrote: »

I have spoken to them this morning and they will refund it in full. I have to say I've never had anything short of brilliant customer service from apple, I know they weren't obligated to refund but they did, no quibbling at all :-)

That surprises me tbh. I know their customer service is great from personal experience but I never imagined they'd refund it. I was thinking too that although they sell it via the app store they didn't make the app personally so have no control over in-app charges. Considering that it is great they are willing to refund you.

But the i suppose they can afford it haha

1940sGal

daska wrote: »

It sounds to me as if you have 'decided' and are therefore unwilling to consider that while a laptop and DS might suit your personal circumstances it might be completely inappropriate for others.

1. My laptop is significantly more expensive than the iPad - we don't need 2
2. The laptop is more complex and there is more scope for DS2 to do/ damage things accidentally - in contrast the iPad is intuitive enough that those with severe language difficulties can operate it easily.
3. The iPad is the cheapest option for those who use AAC but don't want to be carting around files of pictures
4. The iPad has become the standard for educational apps, especially for special needs - these are often only available on iPad with no android/PC equivalent.
5. The size/ portability of the iPad helps when trying to engage a child who is otherwise locked up in their disability/ies. (DS2 made more progress in phonics in 2 weeks with the iPad and one app than in 3 months of 30 hours/week 1:1 support at school)
6. The iPad doubles up as in-car entertainment on long journeys or waiting for hospital appointments - vital if you have a child with the sensory problems that DS2 has that otherwise have him climbing the walls within minutes.
7. The DS isn't/ doesn't do any of the above

Not to mention that the iPad is the only device i've ever seen that a cat can play on

Our cats love playing on my sisters'. They tap it with their paw whenever the mouse comes on screen and score each time they hit it. When they do, it squeaks and holds their attention. I think it's great and fun to watch! :rotfl: