Moving to a non-cable area with Virgin Media

SaverSavvy123

I am in exactly the same position that I am moving and have no cable at the new address they have told me it will be £180 to cancel:eek:

My argument is that I signed a contract for certain services and they cannot continue to provide me with the services at the new address. If you look at their own T&C it says

If you end one or more services during the minimum period for such services or if you break this agreement and we and/or Virgin Media Payments end this agreement under section L (including for non-payment of charges) within the minimum period applicable to those services, you must immediately pay (to Virgin Media Payments) an early disconnection fee in respect of each cancelled service by way of compensation to us for ending those services early.

except when

If we and/or Virgin Media Payments:
a) increase our charges under this agreement
b) make significant changes to the services so the services you are entitled to receive in return for the charges you pay are significantly altered or reduced; or
c) make significant changes to the terms and conditions of this agreement (including the other legal stuff),

My argument is this
1 They increased the fee last month by £2.00
2 They will be making significant changes to the services I am entitled to as they are not able to provide me with the service I agreed to which is XXL cable TV and broadband.

littleboo

I dont have first hand experience but I suspect that the flaw in your argument is that the contract is to provide service at a particular address, not any address.

macman

Correct, they did not guarantee you the service at every address in the UK! You contracted for service at your existing address only.