Overcharged in shop

notrich

wealdroam - If so, then clearly you and the shop have agreed on the price and you have paid the price agreed.
Deal done. So if you pay the receipt price (regardless of whether it matches the displayed price) then that is the end of it. That does sound like once you have paid it is a 'done deal', and you have no rights to return. The price I had agreed was the one on the sticker. Of course I would have pointed it out at the time if I'd noticed. But there were about 2 dozen items on the receipt and the transaction took place just before closing time.

There was no shelf price, the item was stickered.

No-one has asked the name of the shop and it isn't relevant for the question - but for anyone interested it was the Music Room, a national chain.

arcon5

likelyfran wrote: »

I really don't think that's right in law. I'm not an expert but they have overcharged through a mistake of their own and if it was me that had been overcharged thus, I'd bl**dy well get the £4.50 back!

And they'll give vouchers 'less the postage'! Nice customer service!
Never go to Tescos myself if I can help it, ridiculously expensive and an annoying shop in general.

The product was Mis priced. Offer and acceptance takes place at the point of sale. The price tag is an invitation to treat.
Shops don't have to sell goods at marked prices, if there has been an error then a sale can be refused by both parties. So log as they are not intentionally misleading consumers that is.

halibut2209

wealdroam wrote: »

It sounds like the receipt shows £4.50 more than it should, and you paid the amount shown on the receipt.
Is that right?

If so, then clearly you and the shop have agreed on the price and you have paid the price agreed.
Deal done.

Not true, as you don't get the receipt until after you've paid. Surprised this came from you, as you are usually spot on.

arcon5

halibut2209 wrote: »

Not true, as you don't get the receipt until after you've paid. Surprised this came from you, as you are usually spot on.

But You get offered the goods at £x at the till where you either accept or decline the offer

Forwandert

The basics to misprices are..

Customer wants to purchase item stickered/SEL at x price. Item goes through the till as y price. Customer points the error out before paying, the retailer then has the option of explaining to the customer the item is mispriced but the price is y and can charge y for the item. (Most will still sell at x but they don't have to its just goodwill and better customer service)

Customer wants to purchase item stickered/SEL at x price. Item goes though the till at y price. Customer pays for the item then points out the error to the retailer. Customer is then entitled to a refund of the different between x and y as they have been misled into the purchase.

From a consumers point of view its always better to pay and dispute afterwards otherwise you can end up paying the higher price. Also for misprices some retailers offer extra goodwill for these things. Like Asda for instance offer a £2 giftcard for each misprice so you would get the difference between x and y + £2

Zandoni

The shop has admitted overcharging you so I would speak to the manager and tell him to either do a refund on your card or to send you a cheque for the full amount.

All this legal stuff is just not necessary...................

wealdroam

halibut2209 wrote: »

Not true, as you don't get the receipt until after you've paid. Surprised this came from you, as you are usually spot on.

Yes, you are right (on both points ).

When I wrote that I was trying to establish whether the receipt matched the price charged or not.
That's all. The receipt just confirms the deal that has been agreed.

halibut2209

But that doesn't mean that any errors in said deal don't need to be rectified.

If the OP cannot verify that the prices are correct until after payment is made, then allowances have to be made.

arcon5

Why can't op verify the price before paying?

halibut2209

Well, maybe you do your weekly shop with a calculator, and writing down all the individual item prices, then check each thing as it's scanned and ask for a pre-receipt to be printed out before paying so you can check off each item one by one.

But pretty sure nobody does that.